Umbrella Waterproofing, Drains And Plumbing Solutions

Very professional and knowledgeable company. They were recommended to us by our real estate agent after we have purchase the house. We were fully aware that our new home had to be waterproofed when purchasing it. We seek someone highly credible with an excellent knowledge of what they were doing and hired Umbrella for the job as they seemed to fit the criteria of a contractor that we were in need for – honest, reputable, professional, basically someone you can trust to do major repairs on your home. They were really great in updating us on all the aspects of the job, had no problem with me being on site and asking questions (my genuine curiosity of how things work), and were very nice. Before the sump pump was installed they ensured that we knew what this process involved and the supervisor made sure he was on site to walk us through all the steps and did the camera inspection with us present so we could see everything with our own eyes. We had waterproofing performed on 3 walls of the property (yes we needed it – old house, what can I tell you). Tremendous work was done by Umbrella and I would be more than happy to recommend them!

Although the 2 guys assigned the work did a good job with the actual waterproofing, getting their boss, Vlad to arrive for any appointments was frustrating. No calls, he just didn't arrive when scheduled leaving me to track him down only to get the same excuse every time, "He's stuck at another job, the basement is filled with mud.". 2 different days with the exact same excuse. Finally, was able to secure them for the 2 day job, they arrived on the first day (Friday), but did not come back the next day. When I called they said the job wasn't for 2 days in a row as the sealant had to dry. Why they would agree to come 2 days in a row for this job is mind boggling. When I pressed Vlad about this he came to my house on the Sunday and was rude and verbally abusive to my wife and I. Our lawyer advised us to let him finish the job as there was a signed contract, otherwise I would have fired Vlad and Umbrella on the spot. Completely unprofessional company.
THE FOLLOWING HAS BEEN ADDED FOLLOWING THE COMPANIES RESPONSE:
Once again Vlad has jumped to conclusions. To clarify, I had trouble tracking Vlad down once for his initial quote... which is forgivable, but the 2nd time I had trouble tracking him down was after the job had been started, this is where I noticed the pattern but, it was too late, he had been hired already. The 2 day job was told verbally to my by Vlad, if he meant 2 - 4 days, neither myself or Bodana (the person who answers the company's phone) were aware of this as when I booked the guys to come for the work, we booked them for 2 days in a row (Friday & Saturday) and this was the point I was trying to make to Vlad... that there had been a miscommunication. Instead of a simple apology, he felt the need to call me a name indicating that I was not telling the truth. The when I simply asked him if we could talk about a lower price to compensate for the inconvenience caused by this miscommunication as I had to take two days off work instead of just one... he chose to fly off in a rage and call me a thief and a person who doesn't tell the truth... when he could have just said, "I'm sorry for the inconvenience, but no I can't lower the price." That's all... I never refused to pay him, I never withheld payment or even threatened to. So, if your reading this and you want to know why I gave them such a low rating, it is because a customer should never be yelled at, threatened or called names. It is inexcusable and just to keep Vlad happy, I have corrected the approximate cost I quoted. I accidentally entered $5000 instead of $4000.

several weeks after we bought a house we detected a hidden leakage in the corner of the basement, Bogdana was very pleasant, nice and efficient on the phone ( she always answers the phone , nicely courteous and never forgets to call back with details and updates ) and Vlad and his guys were on site within days, despite the hot rush season
the problem was found, leakage covered and sealed very efficient, highly professional, with very pleasant manners and accuracy
we would highly recommend their service to all our friends ( that's what we did, actually)

staff friendly and finished on time! they were the cheapest of 3 companies and really were good. They told me it wouldtake 3 days and it did! Very happy overall.

I work for a design & build contracting company and we utilized Umbrella Waterproofing for a residential project. Vlad came by to complete a site visit and generated a competitive quote on the spot. He also informed us of a city subsidy eligible to our clients as part of the work.The crew was diligent and professional on site and the work was completed in budget and in schedule. Great company!

They listened to and understood their customer’s needs which made doing business with this company a smooth operation. They arrived on a short notice and stayed on a budget. The repairs could not be delayed as the drain was backing up badly flooding the floor. Immediate action was required and they delivered it along with the professional results. Job was completed in one day with a clean-up. Without any hesitation I will use them again

I hired this company based on their credibility and the feedback from the other customers who had the job done by them on our street a few years ago. I was pleased with their explanation of the job and with the initial meeting or assessmnet of the foundation if you will. Everything about them put me at ease : appearance, attitude, diligence and the cost. There is Baptist church right next door and they are now interested in having their wall excavated and waterproofed after seeing the work done at my house. Thus keep the good job up

Very meticulous waterproofing job was done at our property by Umbrella. They paid attention to the smallest details and helped us to determine the cause of the dampness in the basement, as well as to fix it for good with the exterior waterproofing. They told us about different waterproofing treatments, which helped us in making up our mind about the necessary repairs. We would highly recommend them

Vlad and his crew are very reliable and the lady who answers the phone (I forgot her name) is a superb with customer service. They explained exactly what work needed to be done and showed up as promised. When winter caused some damage and loosened the metal well they installed, they came quickly to repair it at no charge.

Very happy with the results.