I hired them to paint the inside of my town house, all one neutral colour.
They started painting and found that they did not have enough paint, so they went to a hardware store and picked up more, the colour was different, so now I had walls that were different colours. They said the paint was the same code but because it was a different hardware store that there was a discrepancy in the colour and there is nothing they could do.
In my opinion they could have bought more paint to ensure the same colour was through out the house but they refused. I was putting the house up for sale and having a wall that was half one colour on the left and another shade on the right (same wall!) and in muliple areas, was not even close to being satisfactory.
Karin didn't want o repaint, give discount or anything. I actually had another painting company come in and re-do the paint job two weeks later, so the cost was 2 times what if should have been. And unlike Painters Plus, they painted with all one colour, no variations or pathetic excuses.
I am only sorry to see Painters Plus still in business, hopefully not for too much longer with such poor customer service! Beware of this company!
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Mark,
We are surprised to be hearing of this now considering this job was completed almost two years ago.
We pride ourselves in customer service and had this been brought to our attention I am sure we could have come up with a solution.
However, being it was left for two years we are sorry to hear you still hold a grudge and were unsatisfied with the experience.
In the future it would be best to bring attention to these matters upon completion of the job so that the situation can be rectified appropriately!