taylor munro energy systems inc.

What a mistake having Taylor Munro do the job. Despite promising an efficient system with a professional installation, I got shoddy workmanship, an underperforming system, a leak in my roof, and was told I would have to pay for any repairs.
I took the matter to the Better Business Bureau and was told that Taylor Munro has other claims against them, and are a problem to deal with. (Should have called them first!). Taylor Munro energy systems delayed and avoided answering the BBB pushing the a two year delay. They slandered me and accused me of not paying the full amount, and insisted they installed according the manufacturers specs. The Manufacturer sent me the install manual and it states; a minimum of half the size of the pool in panels for a south facing roof, more for west… I got less than half and face west, Therefore it can’t possibly work efficiently. The manual says all pipe should be the same size, it isn’t. The system should be able to drain completely for winter, it doesn’t. A pressure relief valve should be at the highest point, there isn’t one. Panels should be placed away from other objects on the roof, they put a panel up against the skylight, trapping water and causing a roof leak in a two year old roof.

They eventually installed a 6 panel solar water heater on the roof with a hot water storage tank in the basement. The actual installers were quite good and efficient. The entire system took almost a year to complete because they said parts arrived broken from their suppliers. However, I found the management evasive and totally unresponsive to my phone calls.
They seem to be in the process of restructuring (2009-10) or folding and still often don't answer or return calls.
I believe the system is good but don't think I'll get much maintenance support.
Note: They have moved offices and changed their phone number to 604-283-1798

Purchased solar system to heat my swimming pool in May 2009. The system would shut down constantly and company service people were unable to correct this. Numerous phone calls were made to the Gen. Mgr.(for a five month period) who never once responded until I called his girl friend's cel phone and she put him on the line. The repair took about 20 minutes to correct after he agreed to inspect the job site.