Bosco Home Services

Plumbing
Oakville ON L6H 5V9
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HomeStars  >  Plumbing in Milton  >  Bosco Home Services  >  Replace shut off valve & toilet fill valve
Renaud Campbell from Oakville
Renaud Campbell from Oakville
1 review Oakville, ON
7/10

Replace shut off valve & toilet fill valve

Overall, I was satisfied with the quality of the work and the repairman was polite and friendly.
However, it is important that you are clear about the problem you are trying to fix, the scope of work you are prepared to pay for, and (with yourself anyway) your budget for the work. The Bosco repairman will likely prepare a scope of work that exceeds these parameters, but if you are clear about what you want and direct him/her accordingly, you’ll be happy with the outcome.
For a time, I felt that the cost of the work exceeded the value. However, after reading my initial review, Luis Furtado of Bosco contacted me (see their comments below) and set about to change my perspective. He did that by adjusting the cost to reflect the work performed. I left that conversation with the feeling that Bosco cared about my opinion and was willing to ‘make it right’. My adjusted review reflects their sincere interest in ensuring my experience with their firm was a positive one.

Approximate cost of services:
$650.00
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Company Response

Renuad, I am are sorry to hear your frustration. We have tried to reach out to you thru social media but haven't heard back, we do not have your contact info. Please contact me at info@mybosco.com or 905-840-7675 so we can resolve this issue with you. Bosco does everything in our power to resolve all issues, unfortunately you will not give us that opportunity. Once we understand the situation, all staff will be held fully accountable for their actions, via suspension and/or termination. We do not take these situations lightly....please reach out to us, believe me when I say we WILL take care of you.
Roberto Luongo
Bosco Home Services

Previous versions of this review:

Renaud Campbell from Oakville
Renaud Campbell from Oakville
1 review Oakville, ON
1/10

Replace shut off valve & toilet fill valve

My worst home contractor experience ever. I called Bosco on the recommendation of a colleague. My appointment was scheduled by a very polite receptionist. From there it went downhill. From the moment he arrived, the repairman/salesman made every effort to sell me on unnecessary repairs he identified throughout my house, asking to enter rooms completely unrelated to the needed repair to look for hidden risks. I needed one thing done, and got a list of 20 with costs reaching into the thousands. After the exhaustive tour, he and his partner went out to the truck and crafted a series of quotes for work I simply didn't need. Then came the sell and my mistake of agreeing to get work done because I was home from work and the contractor was already in my house. What a mistake.
Here's what's still killing me though. The work I did need done was so vastly overpriced that I commented to the repairman, who simply defended their prices as being a) from a large company so there's more overhead, b) higher quality, and c) possessing a warranty. All true, but that cannot justify prices that hover around $645 for one hour's work(!). Parts would not have exceeded $100.
I feel completely ripped off. The upselling never stopped. I guess when you have a fish on the line, you don't give up. I felt like a mark in the sights of two conmen. Ultimately, my problem is not with the quality of the work. It appears as though the repair was properly done. The problem is value. The cost far exceeded the scope of work. Perhaps if they had spent less time wandering through my house looking for new problems they could have completed the necessary work I needed for less money. In any event, this was a one time mistake for me. I went back to the person who recommended Bosco to me and recommended to them that they never recommend the company again. Turns out they'd actually had no first hand experience with Bosco. Also, not only will I never recommend Bosco, I highly recommend that you not repeat the mistake I made of allowing them in to your home. Don't do it, you'll regret it unless cost is of no concern to you.

Approximate cost of services:
$650.00