We selected carpet on sale and they promised to have it installed within a specified period of time since we were having company from England. We called just prior to the installation date to confirm everything 'a go'. It was. THEN they called back 2 days prior to say the carpet was unavailable but that they had 'comparable' carpet in stock for same price. We had no choice but to accept different quality carpet over the phone.
It felt like a bait and switch. We have rentals and was hoping to find a carpet place that we could rely on.We would not go through this again.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I am very sorry to hear that you are not happy with your experience with our store. Unfortunately, shipping delays are often unforeseeable and we were doing our very best to complete the installation within your timeline. I would like the opportunity to discuss the situation with you and ensure that you are ultimately satisfied with your new carpet. Because we offer the Beautiful Guarantee, if you are dissatisfied with the carpet that was installed, we have may have the opportunity to replace it for you with the original selection. Please contact me directly at the store at your earliest convenience. I look forward to hearing from you. Sincerely, Michelle Communications Director