I found these guys through a google search, saw lots of positive reviews, decided to give them a call. They were really friendly on the phone and made an appointment.
I live in a top floor of a 3 story building so the truck they came with simply couldn't accomodate me. The guy was very apologetic and without me saying anything offered to come by on the weekend + offered a better rate to make up for the inconvenience. Something which would have annoyed me actually turned into kind of a positive experience. Likewise when Paul phoned I wasn't sure if I should mention the better rate but he brought it up and again just made me feel like they understood that it was a bit of a let down (even if it wasn't their fault).
Steve came to do the work and could not have been more pleasant and friendly, did a great job and took the time to even help clean some of the grills with a bit of water.
I run a business myself and this is the level of service I personally try to provide. Likewise you can tell they actually try to make people happy + do a good job. It's hard work and maybe you a lose a buck here or there but I think it pays off - I am VERY happy with the value I got, my place and air feels a lot fresher and smells great and it was just overall a really positive experience. I would definitely recommend these guys if you think you need your ducts cleaned or are having issues with dust. I wish all businesses operated like this. Thanks again!
- Approximate cost of services:
- $300.00