All I can truly say is....WOW! Words cannot really describe how impressed I am with the service I experienced with Duct Cleaning Specialists. I placed a call to them earlier this week to get our dyer duct work cleaned since our dryer had been over heating and not working efficiently – at times taking 2 or 3 cycles to dry a load of laundry. What I thought would be a routine dryer duct cleaning, turned into something more serious. They had discovered that there was a disconnection of our vent pipe in the wall and as a result a coating of dryer lint was now lining inside the drywall! They fixed the problem and replaced some of the faulty pipes that were there from before we moved into our house. We are beyond grateful to the guys for going above and beyond! Not only did they do a great job of cleaning our dryer duct but also fixed a serious situation, preventing what would have been a very dangerous fire. When they were all done, I was shocked to see that on the invoice, we were not even charged for the extra work that was done and but only for few small parts needed. I am well aware that this was by far not an easy task. I am truly blown away by their level of professionalism and customer care!!! In this day and age, customer service of this magnitude is absolutely unheard of!!! I am BEYOND impressed to say the least and they now have a new customer! Thanks to Matt and Steve, our dryer is working great again and having the peace of mind that it’s no longer a fire hazard is priceless! :) Definitely will be recommending them to all our family and friends who need this service. I can absolutely see why these guys are rated the best – I can’t say enough great things about them!
- Approximate cost of services:
- $120.00
- Company Response
Hi April. Thank you so much for this fabulous review. I am glad that we were able to solve the problem for you, and surpass your expectations with our service. I really do appreciate all the kind words and the time you spent writing this review. That's what makes us do what we do and enjoy doing it. Making our customers happy, as well as doing the job properly and professionally, so thank you for having us in to do the project. Your business, as always, is greatly appreciated. Anything else we can help with down the road, feel free to contact me. All the best, Happy Drying :) Paul