Lux Cleaning

House & Apartment Cleaning
Toronto ON M4P 1S8
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HomeStars  >  House & Apartment Cleaning in Totonto  >  Lux Cleaning  >  Monthly house cleaning
L C
L C
3 reviews Toronto, ON
8/10

Monthly house cleaning

I used Lux's services for about three years. (No longer a customer.) I wanted an environmentally conscious company and, when I checked out Lux's own website and they seemed to meet that criteria.

Approximate cost of services:
$250.00
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Company Response

Hi LC, Thank you so much for your generous review of our services and for recognizing our long term commitment of excellence to our regularly scheduled clients. As you said, we are not usually perfect but we try our best to come close every time! It has always been such a pleasure having you as a client and the team really appreciates your praise and detailed requests as things arise. We look forward to helping you continue to maintain a healthy home in 2013. All the very best! Al

Previous versions of this review:

L C
L C
3 reviews Toronto, ON
9/10

Monthly house cleaning

I have been using Lux's services for about three years now. I originally found the company by accident, back when I was using Homestars to investigate several others that people had recommended to me. I had some unfortunate experiences with the two prior cleaning companies I'd dealt with and so was looking for a one that was trustworthy, where the client came first, where they took cleaning seriously, and didn't mind if a client had a few "special requests" in terms of how things were to be done. I also wanted someone environmentally conscious and, ideally, a company that offered an every-three-weeks service. (Lux did offer that frequency when I started, but FYI, they discontinued it about a year ago.) I checked out Lux's own website and was pleasantly surprised by the amount of detail offered there on all topics. Based on what I read, I decided to call Al and get a quote. He arrived in a suit (you'll understand below why I commented on this), and we went over the house room by room, even item by item, in terms of what needed to be done - and the specifics we discussed were mostly Lux's, not mine, which confirmed to me that their concept of cleaning as shown on their website was more than just talk. :-) I ultimately decided to go with Lux and have not regretted it. They are definitely a premium-priced service, but you do get what you pay for here. Their staff is well-trained, pleasant, unobtrusive, and always on time. If there's going to be any discrepancy in their arrival/departure times, even something as little as ten minutes, Greg makes sure to alert you in advance. Of course, things have not always been perfect, but whenever there has been a problem, Al has responded promptly and tactfully. I remember one of the issues involving a residue left on the kitchen floor after one of the early cleanings. I called Al, and he showed up an hour or two later at my door, this time in a Lux T-shirt and jeans, with a pail and some cleaning equipment, and he got down on his hands and knees and re-cleaned the floor personally (and spotlessly, too!). Al, I was impressed! :-D

To all of you who ask yourself "isn't there someone out there who knows how to clean my house the way I'd clean it myself?", I recommend you give Lux a try.

Approximate cost of services:
$220.00