Heritage Stone Facing

Landscape Contractors & Designers
Bowmanville ON L1C 0C1
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Reviews for Heritage Stone Facing

Average customer rating:
8.4 10 (30 reviews)

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Maria in North Toronto
Maria in North Toronto
10 reviews Toronto, ON

First Review

1/10

Front porch and walkway remodelling

Kevin from Heritage Stone Facing come to provide a quote on our old & cracked concrete porch. We were looking to replace the original porch, stairs and retaining wall with something new. We met with Kevin in March of 2009 who showed us his work and we decided to redo the front porch and widen our walkway with flagstone. We further decided to redo and extend our retaining wall with large armour stone.
The job was schedule to begin in late April/early May 2009. They were late on this and did not begin the work for another 4 weeks - early June 2009. Once here, the crew did a great job with respect to the flagstone on the porch and walkway. The armour stone retaining wall was not so great. The stones were all different shapes and sizes and seemed to be thrown in a L shape with no apparent thought or symmetry in mind. They also failed to place a landscape cloth behind the stones and did not glue or secure any of the stones which posed a safety issue in a neighbourhood full of young kids. We placed several calls to Heritage with promise responses that they would come back and refit the stones and glue them together and also place a landscape cloth. Additionally, we decided on a semi-gloss seal for the flagstone in order to protect it. The original coat of semi-gloss faded in 1.5 weeks. Again it took several phone calls on our part to get Heritage back to re-gloss the stone. It has since faded again (now August 2009) and we are about to place another call - it will probably take just as long to have a 3rd coat put on. This company provides a 25 year warranty on their work - the guys work hard and have the potential of doing good work, unfortunately, they have too much work and their quality and service leaves a lot to be desired. I learned my lesson - don't pay in full until you are completely satisfied with the job!

Approximate cost of services:
$6,000.00
2 of 2 people found this review helpful.
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Company Response

Hello Maria . feel free to contact us @1866 616 3146 to resolve any issues you may still have. One of our representatives will gladly come to see any of your concerns. We make great efforts to connect with our customers and give them exactly what they want, clearly the retaining wall was part of the project that we didn't connect again feel free to contact us anytime www.heritagestonefacing.com

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