Heritage Stone Facing

Kevin from Heritage Stone Facing come to provide a quote on our old & cracked concrete porch. We were looking to replace the original porch, stairs and retaining wall with something new. We met with Kevin in March of 2009 who showed us his work and we decided to redo the front porch and widen our walkway with flagstone. We further decided to redo and extend our retaining wall with large armour stone.
The job was schedule to begin in late April/early May 2009. They were late on this and did not begin the work for another 4 weeks - early June 2009. Once here, the crew did a great job with respect to the flagstone on the porch and walkway. The armour stone retaining wall was not so great. The stones were all different shapes and sizes and seemed to be thrown in a L shape with no apparent thought or symmetry in mind. They also failed to place a landscape cloth behind the stones and did not glue or secure any of the stones which posed a safety issue in a neighbourhood full of young kids. We placed several calls to Heritage with promise responses that they would come back and refit the stones and glue them together and also place a landscape cloth. Additionally, we decided on a semi-gloss seal for the flagstone in order to protect it. The original coat of semi-gloss faded in 1.5 weeks. Again it took several phone calls on our part to get Heritage back to re-gloss the stone. It has since faded again (now August 2009) and we are about to place another call - it will probably take just as long to have a 3rd coat put on. This company provides a 25 year warranty on their work - the guys work hard and have the potential of doing good work, unfortunately, they have too much work and their quality and service leaves a lot to be desired. I learned my lesson - don't pay in full until you are completely satisfied with the job!