Very disappointing experience:
1. Purchased Sept 18, 2020 and was only installed on March 10, 2021 even though I was informed that the 'latest' installation date would be early January; no updates and I had to reach out repeatedly for status.
2. When I purchased it I was provided an option to pay deposit or full. In error, he only took the deposit so I was completely surprised when they reached out to ask for payment.
3. Workers arrive, no masks on, and I had to ask multiple times to put on their masks, all the while receiving grunts and eye rolling.
4. When a follow-up call asked about my experience, I explained the issues, and the response was..."oh well, you owe us the rest of the money". No apology provided.
5. Window looks good so there's the only silver lining.
I do not recommend anyone use this company.
- Approximate cost of services:
- $500.00
- Company Response
Hello Geneva, thank you for you feedback online about our company. First of all, we would like to take a moment and apologize for your experience with us and for the inconveniences it caused you. We have tried to reach you several times to resolve this situation, but unfortunately no luck. please give us a call at 403.668.1447 and ask to speak with the manager.