Ecoline Windows

I just purchased windows from Ecoline Windows. They finished the installation yesterday and I am happy with the product and outcome. The installation crew did a quick, nice and clean job. The windows look beautiful. I definitely recommend. Thank you Ecoline!

Very satisfied with the purchase and installation of my 4 windows. I highly recommend Ecoline windows for your next upgrade to home. Ashley the sales rep was very knowledgeable and answered all our questions and concerns on which windows would best suit us. On the day of installation the 2 man crew had my windows installed and everything cleaned up by early evening.Will definitely be a returning customer for the remaining windows to be done in the near future.

Buyer Beware!!! Terrible Customer Service! This company does not honor its warranty. Relentless in pursuit of sales but completely hands off when needing warranty or service.

I am a full time wheelchair user. My wife and I bought our dream home and were renovating to allow seamless access for me to access our new home. The sales representative assured me that Ecolines product were affordable and was able to provide the low to zero barrier access I required to access my home and assured me the doors would be leak free and well insulated.

After waiting for almost 6 months for our door we were told that the order had to be rebuilt as it was shipped with damage. When the doors was installed I noted that the threshold angled into our home and was told that it was designed that way for my requested access and that there were no issues.

After the first rainstorm of the season we noted a substantial amount of water coming under the door and requested warranty service. We had a technician come out and I pointed out the water damage to the casing and the water coming from under the door. I was told there was a seal issue with the windows in the door and that the water wasnt coming from underneath. Again, I showed them the photos and was rebuffed. The technician replaced the window seals and then left. The following rainy weather again we had water coming under the door. The same technician came out and tested the door and saw the water coming under the door and called the office. They had a long conversation in Ukrainian and to which I was told the office would call. I heard nothing for months and had attempted to contact the service email and received no reply. I finally got an email stating that they would no longer be able to help me and told me to alter our roof line to mitigate the leaks.

I had an independent contractor come in and assess the issue and he advised me the door Had been installed backwards and was not installed properly and that if they wont honor their warranty that I should retain council and pursue legal options

We received damaged doors and damaged frame after 3weeks of installation nobody contacted us
Now it's very hard to contact them

We get pushed to pay upfront for the service and now there is no communication with these people

Very pleased with company & installers - Hndrian & Danys . Very conscientious & knowleledgeable.

Our 12 unit condo complex in Twin Brooks selected Ecoline to replace our windows with new energy efficient models. Their sales rep did an excellent job profiling their product and the installation process to our owners. We wanted window insertion versus full frame replacement. The installers were professional and diligent, demonstrating a strong attention to detail and cleaning up after their work was completed. We did have some challenges communicating with the administrative staff to confirm the installation schedule for our complex. We did work this out but it is difficult to reach specific office staff due to their centralized call centre. We did work this out, but it took some effort. We had some concerns about some installation details at two of the 12 units but these were addressed promptly by their chief installer and a plan to resolve our concerns has been developed. Would recommend Ecoline Windows for your window replacement needs.

The installers were great and I am pleased with the whole experience. With both Joel Notaes and the installers.
Thank you for your courtesy and patience with me. The installers were able to get all the windows out with the frames. So far I have been able o get rid of one patio door and the kitchen window.
Thank you for helping me save some of the stuff from going to the landfill.

Had 7 windows replaced. The Sales, Scheduling and Installers were professional and helpful with any question I had. The Installers left the work site clean after installation.

I have hired Ecoline Windows a number of times over the years, first to replace my windows, but this time to replace a door. I keep returning to them because they are second to none.

From the quote process - the company comes in, they listen to my needs and work within my budget with zero upselling.

Once contract is signed, a final measurement is taken (measure twice, cut once!) to ensure the windows/doors fit to spec.

Installation - they have always arrived on time, the installers have been very pleasant to deal with and when finished they leave the area as they found it - clean-up is best, thank you!

Finished product - having had a total of 7 windows replaced and now one outer door, I have no complaints with the product and they have all held up beautifully to date. I have one more door to replace probably in a couple years, and they can expect my business again at that time.

If you are looking to replace some windows or doors, don't hesitate to give them a call, they will definitely look after you.

We had a great experience with Ecoline Windows. The windows look great! We can tell they have kept house much cooler this summer and we run the air conditionally much less than previous years. We are hoping they will also help improve our heating bill as well this winter. The salesman was very helpful and informative and the men that installed the windows were very professional, polite and tidy. We've only had them 2 months but so far we haven't had any issues and if we do I'm sure this company would take care of them. I would highly recommend Ecoline.