I had received a Red Tag following a furnace inspection, noting that the ground wire was not up to Code. I had not taken note of the 45 day timeframe and was within 9 days of the deadline.
Contacted Gas Guys. Received a call back within 60 minutes. Upon learning of the deadline, George advised that Enbridge needs to receive confirmation notice from a certified technician more than 5 days before the deadline and offered to come that afternoon. He clearly described the cost over the phone, was at my home within 2 hours, explained why the repair was necessary, how he would do it and redressed the problem within 15 minutes.
He then clearly identified the two options through which I could remit the certification of the repair to Enbridge and provided the necessary email address, indicating how to complete the email subject line. He also advised me that I should check to make sure that I received an automatic reply back from Enbridge indicating that the email had been received. He noted that he would email a copy of the invoice and offered the opportunity to pay via Interac Transfer. I received the invoice the next morning.
George was very professional and very helpful.