Mr. Rooter Plumbing Of Ottawa

This was a big project. To say I was stressed about it, is an understatement. The job required cutting through the basement floor and trenching down to the existing (failed) cast iron as well as excavating my front yard and replacing the failed line to the City. In addition to this, they had to correct what the first company did when they (the first company) removed the cast iron stack and replaced it. All I can say is this was the best experience of 'home renovation' I have ever had. Lucas, Chris, Greg, Conner, Zach, Simon and a really nice gentleman I met but for a few moments after he washed my basement floors clean, (I had clean baseboards, people!) was the most awesome team of professionals I have ever had the pleasure of dealing with. They even showed up with plastic to cover my walls from all the dust that would be kicking up in the process. (I had already taken the time to tarp my furniture and cover my basement walls in plastic.) The unexpected cherry on top was at the end, they covered the excavated portion of my front lawn with fresh topsoil so I could seed. They booked the job for four days, but they were done in 3.5 which included the City inspectors' ok. I am so very grateful I chose Mr. Rooter to take care of my "reno". It wasn't inexpensive and (I know) there is at least one more affordable company out there. But if you have to turn around and have the work done, correctly, are you really saving money? Take it from me, Mr. Rooter is worth your business. And their work is warrantied. So, you know they will work hard so that you won't have to see them again.

Paul arrived promptly and cleared the blockage in the kitchen sink. The job was completed professionally and tested carefully. Thanks Paul & Mr. Rooter.

Brandon did a great job for us. Brandon took the time to explain what he was doing and why. Clearly enjoyed his job and it showed in the way he presented himself and the company. Really appreciated the effort and the price was reasonable. thank you

Jeremy was so great. He was friendly, patient, efficient, and had great advice to share and did a super job!

I had a slow draining double sink that would back up after a while.

Grant the drain technician arrived on time. He provided me with my options and allowed me to make an informed decision.
I opted to have a cleanout pipe installed and to have the drain cabled. Once the drain was cleared, Grant checked it several times to ensure that it drained perfectly. Once the tests were successful Grant cleaned up the area completely.

Great efficient and thorough Job by Mr. Rooter.

Bruce the technician was very polite in explaining the work to be done and the options open to me. He did the work promptly and advised in other plumbing areas I should keep look into.
Great service

I was provided with a great and appreciated courtesy call visit by Brandon from Mr. Rooter Ottawa. I would recommend his and the company's services.

Very efficient and great service. Riley was very knowledgeable. We can truly count on this company for good service.

Mr. Rooter was recommended to me by a neighbour who had extensive work done and a good experience. My job was also going to be extensive and expensive. I was quite satisfied that I got value for money.
Their planning process worked through several approaches, examining costing, technical difficulty, timing and impact on neighbours.
Work was delivered on time and within budget.
The team took a clear and deserved sense of pride in the high quality of workmanship.
Cooperation and teamwork among the workers and management was exemplary.
The project manager advised on how to secure the required permits (my responsibility as a cost savings effort).
Communications were excellent. For example, before the crew arrived on any particular day, I was advised by a messaging app who was coming and when.

Technician Jeff arrived on time and after assessing the problem was able to arrange for technician Mitch to come within the hour with the necessary equipment. Even though the blockage was major and the drain was over 200 feet, they were able to clear it and did not leave until they were sure that everything worked properly. I was impressed at how professional and knowledgeable they were. I have frequently used Mr Rooter’s services and have always been very satisfied and that is why I continue to deal with this company.