City Wide Maid Service

House & Apartment Cleaning
Toronto ON M5C 3A1
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61%

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Reviews for City Wide Maid Service

Average customer rating:
9 10 (52 reviews)

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G.McGinty in Toronto
G.McGinty in Toronto
1 review TORONTO, ON
10/10

cleaning of my home

I feel compelled to comment on my great cleaning service I have with City Wide, I have been using this company for many years and have experienced several of their cleaning ladies, I have to say they are a fantastic cleaning service, On every occasion I was very impressed upon entering my home, My home has been well looked after, Thank You CityWide for your exceptional service

Approximate cost of services:
$125.00
1 of 2 people found this review helpful.
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Company Response

Thank you! - City Wide Maid Service

Tim & Sally in Leslieville
Tim & Sally in Leslieville
4 reviews Toronto, ON
0/10

Maid Service

We had a similar experience with this company. Two of the workers they sent to us were exceptional. Whenever we asked for either of those two to come back we were told they're not available. Everyone else they send leave lots of things dirty. From counter tops, to the surfaces of appliances, to sinks. Not even wiped with a damp cloth! Our most recent experience was the last straw. The maid showed up an hour late looking dazed, pacing up and down the street. She clearly didn't know the address. We actually recognized her as one of the inferior maids they had sent us before. When we asked if she was here to clean our house, she responded "I don't know". When asked why she was so late she responded that she didn't feel like driving today so transit took longer. She was angry that we questioned her about this and said, "Well, I'm here now!" She then stormed off angrily and didn't return! When I called the office to complain, I talked to Susan who had no interest in hearing my complaint. I continued to question her about the people she hired and she got very angry with me and told me we need to hire a different maid service. I tried to reason with her, but she is clearly disturbed and angry. She continued to suggest I take my business elsewhere and finally hung up on me. After giving this company so many chances, we have had enough. As the Donald would say, "You're fired!"

Approximate cost of services:
$100.00
What could this company do to improve their services?
Get rid of most of their maids and hire professional people. I'm sure this company only pays minimum wage and will hire anyone with zero experience and no work ethic.
Any advice to offer fellow homeowners facing a similar project?
Do your research. Make sure there are lots of positive reviews before hiring anyone!
1 of 1 people found this review helpful.
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Company Response

To Our Dear Valued Readers, I want to express my confusion with this comment/review and to caution you when you read it. We have been in business for over 35 years and I cannot even estimate the hundreds of thousands of clients who have hired us over all these years and continue to do so to take care of their cleaning needs. They value our business ethics, workmanship and reliability. Our longevity in the industry says it all - we are the cleaning company of choice to hire. Again, we would never hire a professional cleaner who is not great at what they do and treat our valued client's with respect. Hence the confusion with this review. Sincerely, City Wide Maid Service.

CTG in Roncesvalles
CTG in Roncesvalles
3 reviews Toronto, ON

First Review

0/10

house cleaning

The first maid they sent was good, but she promptly left the company. They sent me four more maids, each worse than the other. One maid merely moved the dirt around. The next maid left the floors so sticky I had to re-do all the mopping. The next one left EVERY LIGHT IN THE HOUSE ON. The last one left moldy sponges in my cleaning toolkit-- and feces inside my toilet brush canister.

When I complained about the last one, the manager screamed and accused me of making up the whole thing. To which I replied, I wish I were. Needless to say, I fired them.

Approximate cost of services:
$75.00
1 of 1 people found this review helpful.
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Company Response

To Our Dear Valued Readers, I want to express my disapointment with this very negative comment/review and to caution you when you read it. We have been in business for over 35 years and have a very large client base that is very happy with our service. My office staff and myself work very closely with our professional cleaners whom we love and value. We love what we do and feel a great satisfaction in taking care of our client's homes - making their lives easier. Our cleaners are fully trained and have to go through several processes to be hired with us. We take the quality of our cleaning and cleaners very seriously. This type of work mentioned in the review would not happen with us.
Sincerely, City Wide Maid Service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Maid Service

City Wide Maid Service Toronto ~ Professional & Trusted Cleaners. Voted Best Maid Service by Torontonians. (4 time year winner of Consumers Choice Award). Established in 1975, we've built our award-winning reputation based on the quality of our cleaning and the friendly, reliable service delivered by our professional cleaners and ...
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