City Wide Maid Service

House & Apartment Cleaning
Toronto ON M5C 3A1
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60%

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Reviews for City Wide Maid Service

Average customer rating:
9 10 (52 reviews)

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greg rogers from Toronto
greg rogers from Toronto
5 reviews Toronto, ON
10/10

Home cleaning

We have used City Wide for over a year now. Very satisfied with their service. Professional, efficient and thorough. Easy to deal with head office if you need to change the date. Very flexible. And the house always looks great!

Approximate cost of services:
$150.00
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Company Response

Thank you Greg for your review. We are so happy you are very satisfied with our service and ensure both our professional maids and office staff are professional, efficient and thorough each and every day. Thrilled you are experiencing this in our service. Thank you! Yours, City Wide Maid Service

Dave N.
Dave N.
7 reviews Toronto, ON
10/10

Bi-Weekly Cleaning

We've been regular customers of City Wide for a few years now. This is a great stable company with reliable service and great communication. We've had the same cleaner for almost the entire time we've been using them and she is wonderful. She even works around the pets (we don't need to lock the dogs away while she is working). Our experience has been nothing but positive with prompt, courteous and reliable service.

Approximate cost of services:
$130.00
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Company Response

Thank you Dave for your valued compliments. They mean soooo much to us. Great communication and a stable company is what we provide to our customers. Our customers know they can count on us to deliver great service all around and your review highlights this. Thank you!! Yours, City Wide Maid Service Toronto

Siobhan from North York
Siobhan from North York
2 reviews Toronto, ON
10/10

Home cleaning

City Wide Maid Services offers outstanding cleaners and a friendly booking/appointment confirmation team. They will provide exactly the number of hours and frequency you are looking for. I am always happy after a visit!

Approximate cost of services:
$110.00
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brockcorners from Toronto
brockcorners from Toronto
2 reviews Toronto, ON
8/10

Cleaning service

Very easy to deal with. They are quick to respond and always pleasant. The person who cleans our house is excellent, though I think the quality of the clean can vary, depending on who they send.

Approximate cost of services:
$82.50
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Private User
Private User
Private User reviews Toronto, ON
10/10

Cleaning

Highly reliable service. Since they manage multiple cleaning professionals they handle ALL the logistics. If convenience is a priority then I recommend city wide cleaners. The only downside is maintaining a cleaning supplies at home but this is what makes there logistics work so seamlessly. They can quickly adjust plans if your schedule changes and are highly professional/organized.

Approximate cost of services:
$80.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Household Cleaning

City Wide Maid Service has never let me down with their cleaning services. Our cleaning lady is professional, courteous, helpful and diligent in her work ethic. I have tried other companies and am happy to have found City Wide Maid Service.

Approximate cost of services:
$135.00
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April from Toronto
April from Toronto
1 review Toronto, ON
10/10

Bi-weekly house cleaning

We are recently new customers to City Wide but we conducted trial cleanings with several companies before we decided to go with City Wide. We have been very happy with the service. We are a busy family and our cleaner has been a pleasure to work with. No matter the state of the house she takes care of it; she is great with our dog; she is pleasant and professional. We're happy customers.

Approximate cost of services:
$120.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so very much April for your review. We value you as our customer and are so pleased you are happy with our service. When our customers are happy we are happy! We will pass on your great feedback to your cleaner. Thanks again. Yours City Wide Maid Service

Jason from Toronto
Jason from Toronto
16 reviews Toronto, ON
10/10

Home cleaning

Best cleaning service I've used!!!! Easily the best in the GTA

I will definitely be using them again!! Very professional

Thank you very much Catherine for the amazing job you did

Approximate cost of services:
$138.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

So great to read your review Jason. You made our day! We are so happy with your feedback and are humbled by your wonderful compliment. We strive each day to be the best maid service in Toronto and your feedback shows we are on track in doing so. Thank you! Yours, City Wide Maid Service

Ahmed from Toronto
Ahmed from Toronto
1 review Toronto, ON
10/10

Maid Service

I have tried many maid services providers over the years but City Wide Maid Service is the best I've experienced! They do a great job taking care of my home even with my cat in the way! I highly recommend them to everyone and am glad I found them. Keep up the great work City Wide!

Approximate cost of services:
$137.50
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much Ahmed for your review. We are so happy you are pleased with our service. We work very hard each day to ensure we provide great cleaning and customer service. Yours sincerely, City Wide Maid Service

sarah f from Toronto
sarah f from Toronto
1 review Toronto, ON
2/10

Cleaning

This service is a joke. We've been using them on and off for about 5 years. For the most part I'd rank the cleaning as a 3 out of 10, however they were recently at our house where we paid for three bedrooms to be cleaned. They only cleaned two of the three because the door on the third bedroom was closed. I asked them to come back and they said they would not because it was a "misunderstanding". Um, was it a misunderstanding also that we paid for three bedrooms to be cleaned. They also said that they could not clean the fridge on this cleaning because they didn't have time. Overall the job was terrible, as it usually is. Will not be using them again. SO UNPROFESSIONAL. I spoke with the owner on this, and her vibe was unresponsive and not responsible. Yuck.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Sarah and James. We are very disappointed with this review. After receiving your phone call that overall you were pleased with the cleaning of your home but had a concern regarding the bedroom and inside the fridge we called you both many times and left many voice messages to talk about your concerns. As we explained in our telephone conversation we would have cleaned the inside of the fridge, no problem, but the cleaner had one hour remaining/left in the clean when you called to get this done. With the cleaner completing another area of the home with the one hour remaining it was not possible to clean inside of the fridge which we explained at that time. If you had informed us that you wanted the fridge to be cleaned at time of booking or called us at the start of the clean the cleaner would have adjusted the cleaning plan accordingly to clean inside fridge. For sure we would have cleaned the third bedroom but with a bedroom door closed and no note to say it was okay to enter the closed bedroom it is a general understanding across all cleaning companies that a cleaner does enter bedrooms where a door is closed due to privacy. Again, unless a note is left that it is okay to enter the closed bedroom we do not enter for these reasons. We explained this in our conversation; hence the disappointed with this review. We thank you for being our client over these five years. We take our customer service and cleaning very seriously. Sincerely, City Wide Maid Service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Maid Service

City Wide Maid Service Toronto ~ Professional & Trusted Cleaners. Voted Best Maid Service by Torontonians. (4 time year winner of Consumers Choice Award). Established in 1975, we've built our award-winning reputation based on the quality of our cleaning and the friendly, reliable service delivered by our professional cleaners and ...
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