SO-CLEAN

416-so clean was professional, prompt and very careful with my carpets and furniture. They did an excellent job with our basement wall-to-wall, and also picked-up and delivered a large oriental for cleaning. I wouldn't hesitate to use them again.

Moving company left a big oil stain from their trolley on my freshly cleaned carpets. Called SO CLEAN to come in and remove as I didn't want to leave this stain for the new home owners. They completely removed the stain and like last time, very professional. Most impressed with their staff and their professional approach. Now I get mail from them with coupons and good advice, such as how to remove pet urine. I like that sort of information! Would never think of using another company again.

Excellent service and really took the time to explain carpet cleaning maintenance and prevention. Very professional, used runners and pads on shoes to keep the house clean and free from dirt. The clean was impressive, but the service was beyond professional. Great way to keep return business. Highly recommended!

We had deep dark stains on the carpets before... after, everything was 100% clean and spotless.

416 So Clean did a great job, Adel and Raphael were very professional and courteous. Carpet looks almost brand new considering they are over 10 years old. I would definitely recommend them. Thank-you.

We are thrilled with the results of So-Clean's team. The owner, Adel, visited our home, inspected the work to be done, answered our questions genially, and gave us an excellent price. He reassured us of the non-toxic chemicals which his company uses. Adel took small carpets away with him to be cleaned at his shop, returning them the following week. His workers arrived as scheduled and cleaned furniture, carpets and broadloom thoroughly and efficiently. They cleaned up when done, leaving our home sparkling. The company takes pride in their service and followed up with a phone call to ensure our satisfaction. We will continue to use their services and recommend them without reservation. Merle Gould, Toronto

I had every intention of becoming a repeat customer of So Clean. However, a second appointment with So Clean, which they failed to keep, has taught me to look elsewhere as a result of So Clean's terrible customer service.

I had booked a second cleaning with So Clean and, during our discussion as to appointment times with the owner of the company, I disclosed that I would be driving in from out of town after attending the funeral of a close family member. I had also told the owner that, since the few spots on the carpet which required the cleaning had now been there for two weeks, I very much wanted the appointment in the event that the stains would become permanent. Frankly, I just needed the carpet dealt with.

After driving several hours back to Toronto to keep my appointment, I noted that So Clean had called a few hours earlier and left a message to determine if someone would be available at the house at a time earlier than the scheduled appointment. When I called So Clean back and spoke with the owner, I was informed that, having not heard back from me and not wishing to wait the two hours to honour our scheduled appointment time, they simply left and decided that they would send someone out tomorrow. While I understand that appointment times can shift as a result of vehicle issues or delayed appointments, I have trouble understanding how a company in the service industry can fail to keep scheduled appointments, especially knowing the unique circumstances of their client at the time. Moreover, when the owner argued his point with me, he stressed that I should have called back immediately - notwithstanding my unique position. I hasten to point out that So Clean has, on two occasions during our short history together, failed to call me back when they said they would.

I am happy to report that I have booked an alternate cleaner. Never again will I put myself in the hands of So Clean who apparently fails to honour appointments, not wishing to wait around to keep the time they had agreed to, and berates their customer for not calling them back immediately, notwithstanding that the customer has gone through a great deal of effort to ensure that they themselves would be at the agreed time and place. Hardly stellar customer service.

Based on other homestar reviews of this company, we asked them to clean the carpets in our recently puchased home before we moved in. We are very happy that we did, because their cost was reasonable, they were professional and efficient. They were even able to remove some old paint stains that were in the carpet as well. Would definitely recommend and use them again if needed.