I was extremely impressed with the professionalism, friendliness, and quality of work of the technician, Daltony. He did a fantastic job, was so pleasant, and just great to deal with, as was everyone I spoke to at 416-SO-CLEAN. It was totally painless to set up the appointment, they were able to fit me in at a convenient time just a few days later (as it was an emergency job) and I really appreciated that they called me 30 minutes before arriving - which allowed me to go about my day properly and not just have to sit around waiting. I had three couches cleaned, one of which was heavily soiled, and all three came out looking as close to new as possible. I would highly recommend 416-SO-CLEAN to anyone, the results and convenience are worth every penny.