Outdoor Brick, Mortar, and Concrete Foundation Repairs
Hi, I had some bad water damage to my brick, mortar, and concrete Foundation due to 2 underlining issues:
1. The Eavesdrop drainage was never properly positioned by the original owners.
2. The sprinkler system installed by the previous owners was too close to the brickwork of the house.
The house is almost 40 years old, and as many other homeowners know - you always inherit the mistakes of previous owners, which was the case here.
Therefore as a homeowner, I did the proper thing and got quotes from 3 companies.
Red Robin definitely stood out to me when they sent back their quote:
a. they came in a timely manner.
b. the scope of the work quoted was exactly what I was looking for.
c. they got the quote back to me in less that 24h.
d. they told me that they could do the work within a 2 week period because they were booked solid before the end of the season (a good indication that they are in demand).
e. they guarantee their workmanship for 5 years etc...
f. they answered all my additional questions.
g. they always got back to me in a timely manner.
IN OTHER WORDS, I was a valued customer and they wanted my business.
ALSO, their quote was very reasonable. One quote came in at almost 2x the estimate that RR gave BTW.
The other co. I got a quote from wouldn't get back to me in a timely manner.
So I hired RR to do the work. About the job itself:
i. the work was done over a 3d period.
ii. the crews that RR sent worked solid - no slacking.
iii. they did a fine job matching my mortar. In fact, since it dried, it looks amazing.
iv. they did a fine job with the concrete repairs, essentially fixing a large crack in the foundation.
v. the parching work they did looks amazing.
To summarize, I am highly impressed with the work of this company, and would not hesitate to recommend them to my parents, in-laws, and friends.
ALSO - I have some more brickwork (Chimney) I will need done in the future. I will use RR for this as well because I know they are a reliable Company.
Thanks and Regards,
JimR
Markham ON.
- Approximate cost of services:
- $2,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Jim,
Thanks for the kind words. We pride ourselves on customer service and always want everyone to know that we appreciate your business. I'm really happy you felt this way. Have a very happy holiday. Dave