Tall chimney on 110 year old house.
Even thought this work was done 3 years ago, When gusty winds tore off our rain cap, Red Robin honoured their warranty and retuned to make the repair. To do it, because of the narrow space between our house and our neighbour in Downtown Toronto, Red Robin had to obtain special scaffolding. This was a repair that could have been completed in less than half an hour if there was space to use a ladder, but there wasn't. I'm sure it must have been a total pain for them to organize unique scaffolding as well as their
team just to take care of this simple fix, but they took the time and care to honour their warranty. We very much appreciated that they did this. That showed professionalism at its best. I would recommend them most highly.
I assure you we’ll recommend you, anytime.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Bill. Thanks very much for the review. You definitely have one of the most challenging chimneys we've had to figure out but sometimes the guys enjoy a challenge over the ordinary. I'm glad everything worked out. We take pride in standing by our word and warranty and am happy customers know we will stick by it no matter what. A very happy holidays to you and your family. Dave