Tuck-pointing, re-parging, brick replacement
John, Dave and their team were a dream. John was eager to work with us to develop a plan that fell within our budget, focusing on key priority areas and offering advice for long-term plans around other sections of our exterior. Red Robin's communication was stellar—they contacted us well in advance of the scheduled date and were careful to update us when plans changed due to inclement weather. The two masons who worked on our house were lovely—they were punctual, courteous, efficient, and assiduous about cleaning the work site (and very kind to our barking dogs!). When the team discovered that an ant infestation and water damage had eroded the bricks behind our original parging to the point where they were reduced to dust, John readily agreed to rebuild that wall—and only charged us for materials. And when a phone cable was inadvertently sliced during the tuck-pointing process, Dave immediately volunteered to cover any repair costs, going so far as to insist that we hold back payment until we knew how much we'd have to pay out of pocket. Red Robin's work is fantastic—but more importantly, they are nothing short of wonderful to deal with. I can't recommend them more.
- Approximate cost of services:
- $2,175.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?