Lintel installation, brick repair
I know I'm bucking the trend here, but I'm really not impressed with the work that Red Robin did on our home. It was sloppy -- to the point where there is mortar smeared and hardened on our brickwork and even on our mailbox. Red Robin removed some of our old brick windowsills and replaced them with cement lintels while we prepared to have new windows installed. Unfortunately, they slathered a couple of inches of mortar beneath the lintels to raise them up so that the new windows would fit snugly (rather than using a thinner layer of mortar and allowing us to use wood to fill in the extra space that would have resulted above the new windows). It is really unattractive. The largest lintel that they installed isn't even centred beneath the window! When one spends money on the front of one's home, one expects greater curb appeal, not less.
- Approximate cost of services:
- $0.00
- Company Response
Dear Jenni,
We are very sorry to hear that you were not satisfied with the work completed on your home. It is unfortunate that this is the first time we are hearing about your dissatisfaction, as we try our very best to ensure every one of our customers is completely satisfied. Had we known you were not pleased, I ensure you we would have rectified the situation at the time. We are very disappointed that we did not know you were unhappy and we would like the chance to correct the situation. If you would like to call us back at 416-206-8859, we would be more than happy to discuss this with you.
Thanks,
Dave