Mhc Home Comfort

Heating & Air Conditioning
Mississauga ON L5B 1H3
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74%

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Reviews for Mhc Home Comfort

Average customer rating:
7.4 10 (57 reviews)

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Alexis in Oakville
Alexis in Oakville
3 reviews Oakville, ON
8/10

Fireplace conversion

Super friendly staff. I was in a very tight time crunch as it was a surprise for my dad while he was away on holiday. They were able to come sooner than originally booked and only took a few hours to complete the job. We had our gas line extended, and our WB fireplace converted to natural gas. The frame on the insert doesnt match up completely flush in the corners which I am a little upset about. The installer said it was the brand and he had yet to install one that closed together perfectly. Not the cheapest option, but you definitely get what you pay for! I am very happy with the outcome and would definitely book again.

Approximate cost of services:
$4,200.00
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Company Response

Dear valued customer
We appreciate your feedback and we are happy to hear you are satisfied with our services. Unfortunately there are a few units that are manufactured this way and we continue to report our customers feedback back to the manufacturer. We hope that in the future such small details are corrected.
We thank you for your business and hope your father enjoys the fireplace.

robert r.
robert r.
3 reviews Oakville, ON
10/10

ALL PROJECTS WE HAVE

I's a home builder (Ruso Development Inc.) in Oakville with many projects on the go. Ray and his team are great. We recommend them all the time. We don't buy just one unit either. they can handle lots of volume too. Good luck...

Approximate cost of services:
$0.00
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Company Response

Dear Valued Customer
Thank you for your feedback, it has been a pleasure doing business with you and we are glad that you are satisfied with our work. Please feel free to contact us regarding any existing or future projects.

PC reviews in Mississauga
PC reviews in Mississauga
1 review Mississauga, ON
8/10

Napoleon Fireplace

Good product. Installed the fireplace has a great design and very real looking fire. Would definitely recommend using a Napoleon Fireplace. MHC Home Comfort assisted with the order to the best of their ability.

Review has 1 previous version
Approximate cost of services:
$2,500.00
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Company Response

Dear valued customer,
We appreciate your feedback and we are happy that you are satisfied with your fireplace.
We strive to provide the best service to our customers, we thank you for choosing us and allowing us to assist you.
Please feel free to call us in the future for any further requests.

Susan in Scarborough
Susan in Scarborough
3 reviews Oakville, ON
10/10

Fireplace and BBQ

Ray was our salesman and he was very knowledgable. Helped us pick a fireplace and BBQ out of the huge collection and gave us a great price (that I didn't find anywhere else prior). Also explained installation details clearly and 2 weeks later they installed as planned.

Approximate cost of services:
$3,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you Susan. We appreciate your feedback and are pleased to hear of your satisfaction.

Tony R in Vaughan
Tony R in Vaughan
4 reviews Vaughan, ON
10/10

Furnace & AC Installation

I've have used MHC in two different house, 1 for a furnace and AC install & the other just a furnace. In both cases their prices were the best I found. They work very clean, quickly and ensure everything was done correctly. Follow up calls for satisfaction were quick & issues were resolved the very next day. The salesman are honest often telling you what you need not what they want to sell. Great job in both cases, overall very satisfied.

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you Tony, we appreciate your business and your feedback.

Private User
Private User
Private User reviews Toronto, ON
8/10

Install gas fireplace logset

Sam from Mississauga Home Comfort installed my gas fireplace system today. Very professional and polite. Great job done. I researched several locations and their prices prior to choosing MHC. I recommend their services.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear valued customer,
We appreciate your feedback and are glad we could provide you with satisfactory service.
We thank you for your business and hope to be there for you in the future.
MHC Home Comfort

Jill in Etobicoke
Jill in Etobicoke
1 review Toronto, ON
4/10

installation of gas fireplace unit, granite surround and mantel

After 2 months the job still wasn't finished, so we hired another company to do the mantel at the end. Progress was very slow, as they don't seem to have enough workers to do each stage of the job in a timely manner. Also, the finishing wasn't done correctly.
It was very disappointing, and also stressful to be stuck in construction for such a long time. A simple fireplace shouldn't take over 2 months.

Approximate cost of services:
$8,000.00
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Company Response

Dear Jill
We appreciate your feedback and apologize for the inconvenience.
Unfortunately sometimes due to the season and nature of our job we are busier than other times or a job may take particularly longer due to certain unexpected occurrences with that particular fireplace or mantel and in these rare cases the job does take longer than we or the customer would hope. It is not the usual case as 99% of jobs go as planned but we apologize that in this case we were unable to provide you with timely service. We are here for you in the future if you may need us.

Dave. O.
Dave. O.
1 review Mississauga, ON
8/10

Heating system - furnance

Great work and very professional. Hoping I will be able to get reasonable rebate from the government when it is processed

Approximate cost of services:
$3,100.00
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Company Response

Dear valued customer,
Your feedback is much appreciated, in regards to your rebate you are welcome to follow up with us and we can update you of the process.
Thank you for your business,
MHC Home Comfort

Darrell from Mississauga
Darrell from Mississauga
7 reviews Mississauga, ON
0/10

Dirty Carpets, No Response

We hired them to install a natural gas line for a BBQ. They installed it over 3 hours and got the job done (good). After I went downstairs to the basement, where the tech was working and noticed massive clumps of dirt from my back door all the way through the house, down the carpeted stairs, into the furnace room where he was working. His boots were so muddy, they had massive clumps on either side. The entire time he was wearing these boots.
I confronted him about the problem, and he literally ignored me and pretended that he didn't hear me. After telling him 4 times, he told me that he'd clean it, but had no idea how.
I called the company after he left, and a rep named Robert told me that he would tell the Manager (Ray) and they would get back to me. Then they asked for picture and I sent them through.
They arranged a date for them to come clean them (3 weeks later!) and they never showed up or called.
After that, they have ignored my phone calls and texts and I had to pay $250 for a professional to clean it.
I'm very upset with this kind of service and would not recommend them at all.

Approximate cost of services:
$650.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Valued Customer,
We spoke about the mess that was made shortly after and we were sincerely sorry for that matter. We arranged for someone to come and clean it and while that appointment was unfortunately not successful we called the day after, 30 minutes before the technician was to come to your house (as you had requested and told us to do so to make sure you are home), and someone from your residents had confirmed for us not to come as they said they were going to take care of the mess. That is the last we heard from you regarding this matter, until now (1 month later).
Please be aware that we did not receive any texts or calls after that to arrange a further appointment for cleaning. We guarantee that if we were made aware that you were still interested in us coming to take care of the mess we would have done so. Additionally, if we were made aware that you were arranging for someone else to come clean the mess, we would have again suggested that you let us come and provide that service.
We strive to take care of each and every one of our customers to the best of our ability. We highly prioritize our customer calls and matters as our office is open 7 days a week, and we answer the phone after hours as well in case of emergency calls. We never intentionally ignore a customer and we apologize that you feel you were ignored but to confirm we did not hear from you in the past month.
We continue to value you as a customer and will be available to you if any future services are needed.
We apologize for the miscommunication and/or inconvenience.

MHC Home Comfort

Manish in Mississauga
Manish in Mississauga
3 reviews Mississauga, ON
10/10

Heating and Cooling Equipment Purchases

Overall very satisfied with the service provided. Robert the Salesperson was professional and knowledgeable and walked us through the entire process in enabling us to make this major purchase seemless.We were referred to MHC by a family friend who used MHC services. Robert was extremely patient with us and answered all our questions to our numerous emails.The installation process was very professionally done and I must say Francis the technician was very knowledgable and did an excellent job withe installation of both our furnace and A/C.The price was also very reasonable compared to other quotes we got. We would highly recommend MHC.

Approximate cost of services:
$6,500.00
1 of 1 people found this review helpful.
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Company Response

Dear Valued Customer,

Thank you for your feedback, we hope to continue providing you with satisfactory heating and cooling services. We appreciate your business, feel free to call or email us with any future matters.

MHC Home Comfort

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mhc Home Comfort

MHC Home Comfort has premium quality products, and in-store financing along with the service that you need. Our warm and inviting 8000 square feet showroom displays the most advanced state-of-the-art fireplace technology, plus Napoleon gas grills, patio heaters, Carrier and Lennox furnaces and air conditioners. Comfort advisors and fireplace designers ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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