Home Appliance Repair is not who they say they are. I called and was on hold for 30 mins. While on hold a recording told me I was the second caller in cue. Then 3 mins later I was the next caller in cue. I waited 25 mins as the next caller....!!! I couldn't believe it. When the operator answered in said "busy day?" (I should have ran right there, because if the first contact is bad....) I got nothing from her, but "can I help you". I booked the appointment anyway and was told a standard rate of 110.00 for the trip would apply and that amount would be applied to the service if I had the repair done. The tech called before he came and we chat about my freezer problem, which was great. He shows up on time and seems nice. Looked at the appliance for 9 seconds, then replaces the front control panel (pops in and out with your fingers) and give me a bill for 345.00.
What I'm pissed about is the fact I wasn't told about the full cost of the repair and they charge me the full "Blue Book" charge. The Blue Book is something these repair guys use to determine a rate for repairs. In no way was the blue book value for my freezer 245.00 to re &re. As a customer, I don't care about blue book values. I care about the value I received!
I called the office and the girl said "is it fixed?" I said yes, she replied "isn't that why you called us?" I replied "yes, but you need to be fair about it".
Anyway, any good company would have trained there people in conflict resolution. The operated didn't care about the time I spent waiting on hold, she didn't care about the cost of my repair, nor did she care when I said I was going to write a bad review. Not once did she think about involving a manager or to escalate the issue.
At the end of the day I would never use Home Appliance Repair Inc. (web site: www.hargta.com) for appliance service again, I will tell everyone not you use them as well. For the simple fact I was mis lead and taken advantage of.
