3-seater Leather Sofa (Cognac) with reclining.
Paid for 15-Nassau quality thick leather, got mismatched cushion, seating getting very creased, leg rest hard causing ankle pain: no response from Ralph/Boss Leather to several emails and calls. No sample of leather was sent on delivery per request. Are those good reviews real? TAKE A LOOK AT BOSS LEATHER'S RESPONSE: NO INTEREST IS SHOWN IN REPAIRING UNEVEN CUSHIONS, HARD/HURTFUL LEG CUSHION, NOR RESPOND TO BADLY CREASING LEATHER AFTER A FEW MONTHS OF USAGE!! NOTE THE BAD CUSTOMER SERVICE. WHAT IS UNREASONABLE ABOUT OUR REQUEST?
- Approximate cost of services:
- $3,049.00
- Company Response
All our customers are valued and of course we take care of them in some cases we can not please everyone... In this Case what they where requesting was unreasonable so we could not help them...Although we try sometimes we have this happen but in 30 years.. One unhappy customer is always too much.. We always go above and beyond.... And yes all our reviews are real so I am Happy we can make 99.9 percent are happy....