We had a small leak in the basement that came from the toilet in the powder room above. Thought was that the wax ring wasn't installed properly initially or wasn't tall enough to accommodate the new tile floor and subfloor. Safari came the day after my first call - and I was called in advance of their arrival. Excellent service overall - excellent communication and the work looks to be done well. The next week will determine if the leak issue is resolved. As I said, service was excellent - the only issue (albeit minor) was the pricing. A $50 service fee on top of another $380+ to remove a toilet, replace wax rings and reinstall the toilet is pricey compared to what I've experienced. Still, based on the excellent service received, I would use them again.
- Approximate cost of services:
- $490.00
- Company Response
Thank you Rob for the review. We are so happy to hear that your service visit went well and we appreciate your loyalty to the company! David Sparling