Bow River Chem Dry

Carpet & Rug Cleaning & Repairing
Calgary AB T3H 5B2
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Reviews for Bow River Chem Dry

Average customer rating:
8.2 10 (34 reviews)

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Leanne from Calgary
Leanne from Calgary
1 review Calgary, AB
10/10

Carpet & Upholstery cleaning

I called Chem-Dry on short notice to clean a cream woolen sofa. The dispatcher was really pleasant, professional and accommodating. Over the next couple of days, they then left me messages to offer an earlier appt, which I failed to pick up. The tech, James Beach, then reached out to call me directly to make sure we were agreed on a schedule. When James got to our home, he gave me great practical advice on cleaning various items, and I felt confident enough to ask him to also clean a silk and wool area rug. He did an excellent job, exceeding my expectations. Then, the company followed up with a call and a card to check on service. Fantastic customer service and quality of service. I would highly recommend this company.

Approximate cost of services:
$175.00
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Company Response

That's Great thanks so much Leanne!

Tina & Al Roach from Calgary
Tina & Al Roach from Calgary
1 review Calgary, AB
10/10

Carpet Cleaning & 2 Wing Back Chairs

We have been using CHEM-DRY since 2011. Best change we ever made. This time RUPERT XAVIER did the work. He arrived promptly on time, professional, pleasant - did a great job. Carpets & chairs are happy and so are we. See you again in a few months. Tina & Al

Approximate cost of services:
$300.00
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Company Response

Thanks Guys! I'll be sure to pass the compliment along to Rupert he'll be very grateful.

Carmen Nicholls from Calgary
Carmen Nicholls from Calgary
1 review Calgary, AB
10/10

Carpet Cleaning

First time we have used Bow River Chem Dry. Service rep, James Beach, arrived on time and did an excellent job. Carpets look brand new again and we would definitely use their services in the near future.

Approximate cost of services:
$254.00
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Company Response

James has been with us for 9 years! he really knows his business. I will pass along the compliment.

Thanks,

Mike Graham

watt,pat from Calgary
watt,pat from Calgary
1 review Calgary, AB
10/10

carpet cleaning

Grant and his assistant did a wonderful job. Exceeded expectations. Have used Chem Dry 3 times before and I consider them excellent. They did a thorough and professional job. I will be using them again.

Approximate cost of services:
$600.00
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Company Response

Thanks for being a repeat customer! Glad to know we are getting it right!

10/10

carpet cleaning

hi mike
OMG what a beautiful job that Grant did cleaning the carpet.fantastic, great service and very fussy we have used chem dry before but Grant did a perfect job very happy. thank you

Approximate cost of services:
$160.00
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Company Response

Whoops Sorry it took me so long to respond. I glad the job was done correctly and I will pass along the kind words to Grant.

CL from Calgary
CL from Calgary
3 reviews Calgary, AB
9/10

Carpet Cleaning

We've used ChemDry a few times now, three times for carpet cleaning, and also to clean our big sectional couch. Every single time they have done a great job, accommodating our busy schedule as well our dogs.

Their customer service centre is knowledgeable and helpful, whilst the technicians as a rule know what they are talking about, and will talk you through what needs to be done.

Ultimately the best part is that their process is chemical free (despite the name) and dries exceptionally fast, compared to a normal steam clean. This means the dogs can run around on the carpet almost immediately afterwards, and we don't need to worry about them getting sick.

The price is potentially higher than just a steam clean, but their process actually eliminates the pet odours so that the accidents don't repeat themselves. So in the end you don't have to clean the carpet as often.

Approximate cost of services:
$200.00
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Company Response

Hi Christian, We are pleased to have your continued support. Thanks you for all your kind words.
Kristina Neyrinck
Office Manager

Jessica Kryski from Calgary
Jessica Kryski from Calgary
1 review Calgary, AB
10/10

Carpet Cleaning

My home has a LOT of carpet in it and the house has seen multiple roommates, had a dog house trained in it, and I suffer from seasonal allergies. I used Bow River Chem-Dry 9 months ago and just had them out again as I was so happy with the result the first time. The technician James did an amazing job both times. There were more than a few stains/marks that I was sure were there forever and they came out!! I had used the carpet cleaners that you can buy yourself and my carpets weren't nearly as clean and were wet for such a long time afterwards. My carpets feel dry after just an hour or so after James is finished. I would highly recommend this affordable, pet-friendly service and will definitely continue to use Bow River Chem-Dry!

Approximate cost of services:
$306.00
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Company Response

HI Jessica. We are so happy you were pleased with your cleaning and your technician James. We look forward to helping you in the future. Kristina Neyrinck Office Manager..

Denise Teron from Calgary
Denise Teron from Calgary
1 review Calgary, AB
10/10

carpet cleaning

Caesar was amazing. He knew immediately that there was cat urine all over the apartment, which we knew nothing about. I have never seen a black light flashlight but he showed me everything and was able to remove it all so now I know the place is very clean. Caesar was so professional and polite I would definitely use chem dry again and request him! Thank you so much for an awesome job!

Approximate cost of services:
$1,137.00
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Company Response

Wonderful! We appreciate the feedback. Please call me if you can so I know which job this was. I have a thank you for you!

Mike Graham
Owner

Josette from SUNDRE
Josette from SUNDRE
1 review Sundre, AB
10/10

clean carpet,stairs,and chairs

The young man come on time, did a wonderful job cleaning and was also very pleasant and explain everything he was doing. The cost was very reasonable and I would recommend this company .
Good job!!.

Approximate cost of services:
$160.00
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Company Response

I'm very happy too! Thanks for letting us know we did good. I will let your technician know how happy you were with his work.

Regards,

Mike Graham
Owner

Helen
Helen
2 reviews ,
8/10

Carpet and rug cleaning

Great job very happy but disappointed that it cost double the quote over the phone! Why bother quoting over the phone. But satisfied with job and would recommend them to others

Approximate cost of services:
$500.00
What could this company do to improve their services?
Try and make over phone quotes more accurate. No quote should be double actual amount
Any advice to offer fellow homeowners facing a similar project?
If not happy with the amount turn them away. They assume you will pay anything once they are in and you have moved the furniture around.
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Company Response

Hi Helen,
Thanks very much for reviewing us! Sorry about the price differential, it does happen. I actually forbid my office staff from using the word quote over the phone (if they used it let me know!) as the only way we can quote is by measuring onsite. The estimates over the phone are based on approx. sq ft. It does seem to be out quite a bit and I will speak with the CSR who originally booked you in.
Please Call me directly if you need anything else.

Thanks,

Mike Graham
403.831.6052

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bow River Chem Dry

Bow River Chem- Dry are Calgary Carpet and rug cleaning specialists. With our low moisture pet friendly cleaning your carpet can be dry in under an hour. Non toxic and completely natural call us today and mention HomeStars for your 15% discount!
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