Jj's Plumbing

This was a re-piping job to replace polybutylene pipes. JJ's Web site had a thorough explanation of the poly-b disaster, so I called him. Well before the pipes he replaced the main pressure relief valve right away, a good safety move. The re-piping was done in three days and included some smart on-the-spot routing. Justin is detail-oriented and was very particular about cleaning up at the end of each day. I had to pester him a few times about start dates, which is what happens when high quality work is in demand. Price was slightly lower than another well-regarded plumber, and came in a bit below estimate as Justin found some efficiencies along the way. He also gave valuable advice about other plumbing matters.

Had a shower drain that had been leaking for awhile and Justin found the problem and fixed it. My water tank also began leaking called Justin up and he fit me into his tight schedule and changed my tank for me. Very professional and very personable. Great plumber! I will no longer be calling those big companies anymore.

We discovered the water poring into our basement crawl space just after midnight. The city workers came to shut off the water at the street then I called Justin at JJ's. He came promptly the next day and took care of everything. He organized a hose connection with our neighbors so we had water again. He brought in a machine to dig through all types of rocks and concrete, installed the new water line and even fixed a leaky bathroom faucet that was driving us crazy. The final cost included removal of the waste material he had to dig up under the front lawn. He was friendly, prompt and efficient. I would recommend him to any plumbing or drainage task.

I have had a few negative plumbing experiences so found some positive reviews on HomeStars for JJ's which led me to contact them. I found Justin to be fair and polite, good at communicating an assessment of the problem with possible fixes and associated costs. I was apprised throughout the process of what was being done and why, They were thorough and knowledgeable and made lots of suggestions about future maintenance. Matt was resourceful in finding an alternative which saved us both time and $. We would definitely use them again. They come highly recommended!

Approx a year ago, our stand up shower broke and water continued to leak from the shower head. We learned that the shower system (valve and gasket) was discontinued. JJ Plumbing kept us informed of their progress in locating an after market valve and gasket and gave us reasonable options for replacing the system. At the end, my wife and I decided to replace our entire system. To complicate issues, at the time we were new parents to a 3 month old daughter. JJ Plumbing was great. Justin provided great customer service while the young kid (a licensed certified plumber....I think his name was John) replaced our entire valve and gasket system to our shower. His workmanship was evident. His precision from cutting out the dry wall, to refitting and re-welding the pipes, to carefully tapping out the tiles to fit a new shower leaver, and to retesting the showers with my presence made all the difference in our confidence with this company. They were sensitive to us being new parents. Our house is a brand new built home and this particular plumber was meticulous with his work and he took great consideration in cleaning up any mess - leaving the work area virtually mess free. We would've wrote positive comments here a year ago but being new parents never gave us a chance to do it. We recently received a Xmas card from JJ Plumbing. My wife and I were really impressed in the time and effort and customer service they provided to us. My wife and I are professionals and our jobs demand high expectations. Naturally, when it comes to our personal life, we hold the same expectations with those we hire to fix our problem. Based on the workmanship we received, I would recommend JJ Plumbing to my friends and anyone looking for good quality plumbing work. Gary

I was referred to JJ by a friend as he told that he was very satisfied with the service. I called up JJ plumbing and set up an appointment. The staff was very friendly and personable. We had some issues with drainage and were quickly solved on inspection. We worked together to get the job and and I could not be any happier. This is your last stop for all plumbing/drainage needs!

Noted enlarging water stain in the basement bedroom, that started to drip. At the same time, kitchen drain got plugged.

I sent an email via on line contact on Sunday, and got a prompt response giving me some advice to hold off til Monday or Tuesday to save the Emergency call out fee.

When Justin came out on Tuesday, he promplty discovered the cause of the basement leak was not some massive pipe break ( which gave us nightmares about potentially massive reno costs to tear up ceiling drywall and replacing pipes), but a faulty connection to an upstairs shower drain.

He also showed my wife how to easily unplug the kitchen sink in the future as it was likley to recur given the type of pipes that were used, but talked us out of changing it as the costs would be significant.

We also dealt with John in Jan 2012 to fix plumbing related back up of laudary machine loctaed in the same bathroom. Again a result of improper drainpipe installation by the same "handyman".

Both John and Justin were great to deal with and gave us honest and straightforward advice that we could trust.

We will defuinitely continue to use and recommend their services in the future

I decided to use JJ for installing my new heating system because of the great reviews from HomeStars and the helpful options the estimator gave me. It was to be a 3 day project. In the first day , a crew of 4 turned up and they worked a full day. They were going to return the next day to finish off the hot water tank but only 1 person showed up did as much as he could. On the third day, the crew turned up at 5 PM (supposed to be noon) and worked till 10 PM to get us hot water. They returned the following Tuesday to finish off the work. Unfortunately, the installation did not pass the city's safety inspection. Another appointment was made for JJ to correct the deficiencies but the crew did not show up. Eventually the problems were corrected the following day and passed the safety inspection. The whole thing took over 2 weeks to complete. It was rather frustrating for me because I had to keep reorganizing my day each time they did not show up. However, once the crew showed up, they were very professional, friendly and worked very hard. Their work was tidy and kept damage to the basement wall to a minimum. They cleaned the carpet before they left which was good. The heating system is working well. In summary, JJ would have got a much better review if they had been more punctual.

After reading all the reviews on home star, I decided to call for an appointment to fix my running toilet. And, I'm glad that I did. From booking the appointment with Justin & the service from John, I couldn't be happier! Excellent communication for scheduling and prompt arrival for the service. If I ever need plumbing work again, I know who I'll be calling! The rates are great & very competitive. Highly recommended! Thanks so much Justin & John!
Lavinia in Burnaby

My husband and I moved into our new home 2 weeks ago and promptly realized the use of the washing machine caused a small pool in our basement. I called JJ's on a Monday morning, after the appliance repairman informed me the problem was with a clogged pipe, and not with my washing machine - the service was scheduled for the following day. John was on time, very pleasant, and fixed the problem in a timely fashion. We have some additional work that needs doing and have scheduled him to return this Saturday. We're pleased to have found such a great company for our plumbing needs.