Reliable Home Comfort

I had a problem with the humidifier installed last year, a stress fracture that looked like a manufacturers defect meant it could not be used.
Dave sent Jamie and Steve to fix it (after hours as I don't get home until 7:00PM. - thanks guys!!) - which they did quickly, efficiently and to my greatest satisfaction.... rather just than replace the fractured part they replaced the entire humidifier.
I went upstairs to get the guys a glass of water - I came back down a few minutes later, and it was done! No mess, excellent service and genuinely friendly people!

During a simple annual inspection/clean, I was told that my furnace had to be "red tagged" due to a crack in the heat exchanger. This was on a Thursday evening at 4 P.M. I was quoted $5000 to replace the furnace by the company that inspected my old furnace. I was told that their sales rep. would call me. By 7 pm that evening I began to panic and made many phone calls while waiting for the original sales rep. to call me. Dave and Sylvio were the last company to come in and quote on the job. I gave Dave the "GO" at 7 am and they were at my home by 11 am Friday morning. I received quality workmanship...every promise fulfilled and best of all, I received a quality furnace for a great price. If I could give Dave an "11" rating, I would.

All I can say I have the furnace for over a year now and no issues at all. I was red tagged just before Christmas a year ago by an other company so I called around for new furnace. I went with Dave @ Reliable Home Comfort. He came recommended me some options and told me all the savings I can have through the government rebates made the appointment for the testing and since then I received all my rebates and I am very happy with the service. I recommended them to few of my friends and they all had excellent results and experience.

Dave was patient to answer all questions I had and provided clear honest options with no pressure which is initially why I decided to go with Reliable after speaking with other installers.
Dave Chaddok and Dom (who installed the ductwork) worked consistnetly, showed up when they said, really seemed like they took pride in their work, and worked to ensure I was completely satisfied. I would definately reccomend Dave and Reliable Home Confort.
Thanks again for a job well done!

We bought a house that needed lots of renovations. It was a very hot outside and we decided that A/C has to be one of the first things we have to replace. We contacted 2 or 3 companies and they gave us their quotes for the job. Our neighbour had just A/C installed in his house by Reliable Home Comfort and he was very happy with the work and the price. He contacted us with Andrew and we asked him for a quote. To our surprise he offered a great value for our money. Both - the price and the quality of work performed were very good. Andrew was very professional and reliable. When we needed humidifier for this winter we knew whom to call. Again we received good value and good service for our money.

Great company! Dave knows the products and prioritizes clients so that everyone in need is cared for, he will make sure you will get looked after. Andrew is the best, communicates well, makes himself available by phone, knows his stuff and works hard to ensure your install is aesthetically pleasing and functioning perfectly. Save yourself from calling multiple companies. Price is good compared to others, Service is top of the line!

After some good advice from another contractor last winter that 2009 was the year to replace my ageing furnace, I tried to get 3-5 quotes for the project this September. I was discouraged by the fact that half the companies I contacted either didn't return my call or didn't show up for the appointment, but was happy with the quote I got from Reliable Home Comfort and with the professionalism of the guys who came for the quote. Installation in early November went very smoothly: exactly the time estimated, and on completion the work area was actually cleaner than they'd found it. I was very disappointed when the furnace died four weeks later, but Sylvio made a late house call (11pm) and tried his best to fix the problem, even consulting with another technician by phone. He returned the next morning to replace the part he thought was responsible, and when this too failed, he took away other parts with him for inspection. At every step of the way he did a good job of keeping me informed on the time frame and progress. Even slightly earlier than he told me he'd return, my entire furnace was replaced by Sylvio and Jamie, in just slightly over two hours. He dealt with questions well and was happy to give advice. Both Sylvio and Jamie were pleasant to deal with and as representatives of Reliable were efficient and capable. Highly recommended.

Back in late Sept. of this year,we were in need of a new furnace.A friend of ours ,put us onto Reliable Home Comfort.Dave Chaddock of that company came to see us , and within one week anew furnace was installed.We are very pleased with its operation.

Back in Oct 2008 our original (13 yr) Goodman Furnace ran into trouble, and as we were under contract with Direct Energy they investigated and found 2 problems, one the cause of our problem, the other a cracked heat exchanger. Bad news - RED TAG. Of course we were offered a new deal with Direct, however I had already had some bad experiences with their warranty service so I opted to call Goodman directly as I knew they had a distribution centre not far away. The person on the phone indicated that my unit did infact have a recall (our original installer never registered the unit) and recommended Dave Chaddick to work with us. Luckily this time we were not deep into winter. Dave came by, checked out the unit again and agreed the unit had to go, but worked closely with Goodman to get us a new unit, a rebate (and he had to work hard for that because the original installer had taken off all the serial numbers), and guide us through the gov't ECOenergy program. Really built up our confidence. Well last year we had excellent heating and comfort.

This year something strange happened. We had a mini flood in our furnace and adjoining room. At first we thought it was the fridge/freezer or water tank but upon further investigation it seemed clear that the furnace had water flowing (not dripping) in it. DAVE!!!! No problem, a text message, a call, and he dispatched Silvio. Silvio checked it all out, and although I cannot explain the details well enough, determined that something in the furnace definitely was not functioning properly and as it was so new made the call that we deserved a new furnace. Well he must have worked his butt off for this one ( I know what it takes to get HP to move on even simple items ) but that night Silvio and Jaime took control, delivering, removing and installing a full replacement. Keeping your paperwork is essential and made my side of the job simple.

Dave may run a small size business but his ethics seem to me to be in the right place and the guys he works with come through in spades. I have recommended other clients, and I am told that they in turn have recommended even more clients to these boys.

Good on them all.

We were told by Direct Energy that our secondary heat exchange was cracked, not covered by their plan and that we should buy a new furnace, which they offered to provide for 5500$

Reliable offered us the same furnace for 3200$, but that is not why I'm writing this. They came on the agreed day, installed the furnace, cleaned and left. After a couple of hours it was apparant that the furnace was working but not nearly as well as it should. They returned the next day (offered to come that evening but it was too late for us)and when they came to the conclusion that the furnace itself was defective, they installed a better model at no extra cost.

Anyone (with the knowledge) can sell and install something. The true test of a company for me is how they deal with adversity and Reliable came through with flying colours. Good work, good people.