Our furnace died when we tried to turn it on this year, so I agonized over deciding who to call and ultimately decided to call Reliable based on other reviews here. They were fantastic - Rob came out within a day, assessed the situation and explained why he thought we would benefit from a new furnace, no pressure tactics, which was impressive given how old (40 yrs) and in how poor shape our furnace really was. We ended up going with a high efficiency variable speed furnace - great quality for a great price. The crew came out within a week and got it all done with less than ideal conditions. I was so impressed with their positive 'can-do' attitude, and the time they took to explain everything to me patiently without looking for 'the man of the house' to speak to! Thank you SOO much Rob and crew! - Sarah (and Raja)