We have been shopping around for hardwood flooring. The "hardwood flooring store" has a good website so we visited their store. We were pleasantly surprised to find oak flooring at a very good price. The associate, and later the owner/president helped us to select flooring to match an existing floor and our price. We were given samples. When we asked about different grades, our choice was only downgraded because of the size of the boards i.e. many short and only 2 1/4" wide.They were considered "still select and better" , except for the width and length. We purchased the following week, only to find the boards were only 1/2 inch wide, instead of the 3/4 we were expecting. We called the store, and were only advised to return the product. When we returned to the store, the owner said "What more do you want, you got your money back." There was no apology, no attempt to find an alternative product, no effort to make it right. Wow!! We were blown away at the terrible customer service, and all this from the president of the company! The only good thing I can say, is the warehouse guys were apologetic that we did not buy what we had expected. All said, we had poor customer service, and would never recommend or revisit this store.
- Approximate cost of services:
- $1,000.00