Renovated Kitchen, Bath, and Main Floor
- Approximate cost of services:
- $150,000.00
Renovated Kitchen, Bath, and Main Floor
We have a long standing track record of doing great work. Read the other reviews and look at our testimonial video on the front page at metkb.com. These clients are proud to tell the world about who we are and how we work.
Sometimes though, we come across a customer who is is willing to blatantly lie to try and get things done for free. We simply cannot sit back and allow someone to outright lie about who we are and the service we provide.
Here are some facts that the reviewer conveniently left out:
This project was completed 7 years ago! It was beautiful and done right.
She claims that the project was $30,000. Not true. Our bill to her was $14,714.98 plus tax. She paid the entire bill, including the final cheque of 50% of the total which was paid well after everything was complete.
She claims that the pocket door cost $5,000. Not true at all. The entire cost of the pocket door, framing, drywall and all the trim work (wainscotting, door trim, baseboards, etc.) for inside and outside the bathroom was $3,150.
She is making claims that are simply outright lies. The tiles were installed properly and to this day, we have never received one call or email from her about any problems. The switches were installed correctly. The plumbing was done correctly. The pedestal was installed correctly. The bathroom looked beautiful.
The wall sconce was installed centre of the wall, which is where its been since the house was built. In fact, the quote was clear: it said 'install new wall fixture in existing location'. We didn't even move the location. The wainscotting was installed by a professional trim carpenter and it looked terrific.
If even one of these claims were even close to accurate, what rational person would pay the entire bill well after we were finished the project? And if the work was so 'devastating', why only bring it up now over 7 years after we finished?
Here's some insight that was left out of her review:
A year after the installation, she called about the pocket door not working. She claimed that we did not go to her house (again, this is a lie). We went to see the door. The door was physically damaged and it was torn off the rails. She told us that her son yanked it off the rails but that 'it shouldn't be able to do that'. Well, if you lift and pull the door side to side instead of simply opening and closing it, it will indeed come out of the rails, which is exactly what happened to that door. The rail was clearly damaged. The rail is designed to slide the door side to side, not to be used as a toy. We offered to install a new one it but it would be at her cost. She did not want to pay for it and demanded that we pay for it or that she would write a negative review about us. If we installed something incorrectly we would gladly remedy any issues. Its only a pocket door for goodness sake.
We won't be threatened by anyone who just wants things for free. The statements in this person's review are pure fiction.
Kitchen and general condo renovation
Kitchen Island and counter backsplash
Bathroom Renovation and Upgrade
This post doesn't deserve a response, but if we do not respond, we risk that someone might actually believe it! Sometimes you find people who are just never happy no matter how hard you try! We will respond to the points in brief:
Timelines: We do not promise timelines. Any experienced contractor understands that promising a timeline is a gamble when you consider all the external factors that may come into play (ie., no service elevator use during a particular week, items backordered, changes in scope during a project, etc...). We do, however, estimate timelines to the best of our abilities, and keep the client informed of progress. It is in all our best interest to move through every project quickly. When we start, we move through to completion.
Dust: We sealed plastic between all openings, but inevitably some got dust through the plastic barriers. It happens. We apologized, and hired a cleaning staff to clean the condo. This contract had a clause that clearly stated: "Client responsible to cover and protect all furniture and other property and personal belongings from dust and dirt". Despite that, we still hired a cleaning company to clean the unit.
Completion: We completed the project and the client paid the bill. The finished project is beautiful. And done right.
Staff: We were honest and truthful and fulfilled our end of the agreement. To state that Michael never visited the condo is simply not true. Michael was there on many occasions, and also worked on site. The client was out of country for the vast majority of the project. Lisa was responsible for communicating with the client and did so from start to finish. The client was constantly kept up to date with the progress of the project. Like every other contractor, we have a mix of full time staff and sub trades that contribute to the finished product. Specialty trades (that we've known for years, or sometimes decades) are hired on a project by project basis. Our roster of staff and trades are excellent.
Attitude: There is no small print in our contracts. The contracts are plain spoken and simple. If its in the contract, we do it, and the client pays. Pretty simple. Personal attacks against our team, and especially Lisa, are completely unwarranted. Lisa and Michael are very well known in the community and in the industry. Their accomplishments, personality, and character speak for themselves.
Clients can buy their own fixtures, appliances and accessories for us to install, or they can buy from us. Simple. We sell a wide range of fixtures, appliances and accessories from manufactures that we know and trust. Clients have the choice to do either - bring their own or buy from us, whatever suits the client.
No project is ever without roadblocks; however, we pride ourselves in identifying these as soon as possible, and doing everything that is reasonably possible to remediate the issue. We stand by our process and our work, no matter what issues may arise. The finished product is exceptional. And done right.