I hired this company to renovate my front entrance & 2 piece bathroom. It was a devastating experience. Where to begin? Even though the floor was levelled before the installation, 5 tiles cracked with the huge crack going in a 5 foot line straight from the front door and into the kitchen. I paid $3,000.00 to frame the pocket door including the drywall and trim. $300.00 for the pocket door and doorstop. The pocket door was a monumental disaster. The finished corner of the drywall was completely crooked. The door was paneled and completely off centre, approximately 5 inches on one side and 2 inches on the other. When the door fell off it's glides (a reoccurring problem), Michael promised to come & fix it with-in two weeks!! He never came. He never answered or returned my many calls. The sconce over the sink was off centre by six inches. The plumbing under the sink was not centred so they cranked the plumbing at an angle to fit. It was a wall mounted sink with two pedestal legs on the front corners. Everytime I used the bathroom or walked in the front door, I was devastated. When they demo'd the bathroom they punched a hole through the wall into my family room. When I complained, Michael patched it up and said the room wasn't their problem. I also had wainscotting put into the bathroom, (same gentleman who installed the door). It was just as devastating, again completely off centre. It was a devastating experience, if there were any details that needed fixing they tacked on significant extra charges. In the end I was scared to complain as I was scared they wouldn't come back to complete the job. Nothing was done well, not even the light switches. This 20,000 figure includes all the tiles, bathroom fixtures, light fixture's, wallpaper and hardware that I purchased independently. My house has two other pocket door's that have never fallen off their glides as they are snug in the casings. Top dollar for a terrible job. It dragged on and on and was the crappiest workmanship I have ever seen. Spare yourself & keep looking, Michael has no integrity.
- Approximate cost of services:
- $20,000.00
- Company Response
We have a long standing track record of doing great work. Read the other reviews and look at our testimonial video on the front page at metkb.com. These clients are proud to tell the world about who we are and how we work.
Sometimes though, we come across a customer who is is willing to blatantly lie to try and get things done for free. We simply cannot sit back and allow someone to outright lie about who we are and the service we provide.
Here are some facts that the reviewer conveniently left out:
This project was completed 7 years ago! It was beautiful and done right.
She claims that the project was $30,000. Not true. Our bill to her was $14,714.98 plus tax. She paid the entire bill, including the final cheque of 50% of the total which was paid well after everything was complete.
She claims that the pocket door cost $5,000. Not true at all. The entire cost of the pocket door, framing, drywall and all the trim work (wainscotting, door trim, baseboards, etc.) for inside and outside the bathroom was $3,150.
She is making claims that are simply outright lies. The tiles were installed properly and to this day, we have never received one call or email from her about any problems. The switches were installed correctly. The plumbing was done correctly. The pedestal was installed correctly. The bathroom looked beautiful.
The wall sconce was installed centre of the wall, which is where its been since the house was built. In fact, the quote was clear: it said 'install new wall fixture in existing location'. We didn't even move the location. The wainscotting was installed by a professional trim carpenter and it looked terrific.
If even one of these claims were even close to accurate, what rational person would pay the entire bill well after we were finished the project? And if the work was so 'devastating', why only bring it up now over 7 years after we finished?
Here's some insight that was left out of her review:
A year after the installation, she called about the pocket door not working. She claimed that we did not go to her house (again, this is a lie). We went to see the door. The door was physically damaged and it was torn off the rails. She told us that her son yanked it off the rails but that 'it shouldn't be able to do that'. Well, if you lift and pull the door side to side instead of simply opening and closing it, it will indeed come out of the rails, which is exactly what happened to that door. The rail was clearly damaged. The rail is designed to slide the door side to side, not to be used as a toy. We offered to install a new one it but it would be at her cost. She did not want to pay for it and demanded that we pay for it or that she would write a negative review about us. If we installed something incorrectly we would gladly remedy any issues. Its only a pocket door for goodness sake.
We won't be threatened by anyone who just wants things for free. The statements in this person's review are pure fiction.