Install a ductless Airlux unit
Mark, Woody and another person who I forgot installed an Airlux ductless ac at the back of the building on May 1, 2009. I was a bit worried when it took two days for them to install and it didn't look like they knew what they were doing. The unit never worked and after numerous phone calls they came back on May 14 to recharge the unit since they weren't sure if they had charged it in the first place. It still didn't work and would only blow warm air. After numerous emails and phone calls on August 14th, 2009 I received a replacement unit from the manufacturer and G-Force refused to install it with me paying again. I had to pay another company [name removed] the installation fee to get it done. The only reason I got any response is because I contacted the BBB and they said I should contact the supplier and installer one more time before they take action.
- Approximate cost of services:
- $600.00
- Company Response
Ray,
I apologize for the inconvenience and but I find your comments unfair and unjustified. The entire issue with you're unit was a manufacturer defect and had nothing to do with the installation.
I have done my best to rectify the situation, returned several times and replaced refrigerant at my own expense. I contacted the manufacturer on several occasions and did facilitate communications with Airlux on your behalf, which helped get you a new replacement unit, at no cost to you. We were willing to install the new unit when you received it, but you did not respond.We have been installing and servicing these ductless units for almost 15 years. We have many factory authorized training certifications and most importantly strive to to our best job every installation. There was never a concern regarding the look of the job or its professionalism before. To state a concern after the fact is wrong given your satisfaction at the time.
We strive to resolve any and all issues that may arise with our customers and we'd like to do the same with you.
Regards, Mark