Waterworks Plumbing & Drains

Professional problem identification and solution explained in detail with detailed billing information. Great job Michael, thanks

The technician showed-up as scheduled and completed the water pipe repair as quoted efficiently. There were no surprises!

My thanks to Michael for all of his help in diagnosing and fixing a leak that caused ceiling damage in the room below. He determined the likely problem, undertook the repair and counselled me on other maintenance I should consider for peace of mind. Aside from the quality of the work, he was very personable and kind. I was so pleased, I had him come back a couple of days later to undertake some additional work. I would also like to acknowledge Rupinders help with scheduling my appointments and for keeping me apprised of expected arrival times. I would recommend their services.

I had a kitchen faucet replaced as well replaced the lever in the toilet tank. I purchased the kitchen faucet myself, the replacement parts for the lever were supplied by Waterworks plumbing. Michael and Rupinder who helped complete the tasks, did an exceptional job. Also thanks to my friend who recommended the company.

Had a leak in the ceiling called Waterworks because they had good reviews. Mike arrived did not cut open ceiling told me the 2 shower stalls needed to be resealed with silicone and changed the ring on the toilet claimed it was leaking. I called the next morning and told him to return and open the ceiling which he did. Looked and said no pipes there it was a roofing issue. The roofer was called looked into the hole in the ceiling and found the water pipe leaking. Called Rupinder explained the situation she sai Mike would phone. He phoned at 6 pm told me he was having dinner with his family and couldnt discuss this and would come back to fix the leak. I explained that I was definitely not paying him any more money and he suggested I think on the matter logically and get back to him. He could not talk he was having dinner with his family so not sure why he called when he didnt have time and found him condescending when I suggested that I did not see how he could fix a leak he said never existed. I do feel I was overcharged and the problem was clearly not solved because now I have to hire another plumber.

Had a sewage backup situation where the main sewage pipe was blocked, with water coming into the basement. When I called, Rupinder answered and got everything booked right away. Within the hour, the technician was on his way, with both multiple text messages and a courtesy phone call letting us know that they were on their way. Alija arrived, went through the possible options, and provided a quote right on the spot. Thankfully, the solution ended up being the simplest option with the total cost being reasonable for the job. I highly recommend them and will definitely give them a call again in the future if the need arises.

After 2 1/2 days of plunging, snaking w/ no effect, I called Waterworks. Rupinder was able to offer same-day service w/ Michael - excellent communication on any delays. Michael was able to clear the deep clog in about 1/2 hour, offered good insight/advice on how to prevent. Sink now makes very satisfactory tornados/gurgles/burps - runs like a champ.

Good discussion w/ Michael about the plumbing industry - Waterworks is more pricey than others & there are reasons. Sometimes you get what you pay for. I'd definitely keep Michael & team in mind if/when I do a kitchen reno - I'd trust him to set up the plumbing correctly.

Great company--would recommend! We hired WaterWorks Plumbing to take care of a problem with a toilet and a leaky tub faucet. Both issues were taken care of efficiently and in a timely manner. Alija was very friendly, clear in explaining the work to be done, and left no mess behind. Rupinder, who manages all appointments and plumbing jobs, is organized, friendly, and offers great customer service. Several days later we noticed that the tub spout  had been jiggled loose during their work. It was no longer sealed to the wall. Alija returned to fix it, no problem! They never worked on the spout, which was why they didn't notice that a problem was introduced. Honestly, a lot of companies would have argued with us or refused to go out of their way to fix it. But that right there is the mark of a good business. We were listened to and the problem fixed quickly! Accidents happen--we are all human.  This company puts customer satisfaction first and has a lot of integrity and can be trusted to make sure the job is done RIGHT. We will be repeat customers!

Needed a replacement for my 1950 bathtub faucet and Michael came out to do the job. He was very courteous and made me feel at ease by taking the time to answer all my questions. He found a replacement for a hard to find fixture that needed to fit the existing opening in the wall tile; I didnt want to change the look of the bathroom. Even after my warranty had expired, Michael came out to fix a small issue at no extra cost.
Thank you Waterworks

I'm a property manager and routinely call Waterworks for any plumbing issues. They check all the boxes: skilled, dependable, courteous and reasonably priced. Michael is a pleasure to work with.