Waterworks Plumbing & Drains

Plumbing
Toronto ON M8Z 1R8
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HomeStars  >  Water Filtration & Purification in Toronto  >  Waterworks Plumbing & Drains  >  Install cold and hot water shutoff valves
Andrei in Mississauga
Andrei in Mississauga
7 reviews Mississauga, ON
9/10

Install cold and hot water shutoff valves

I needed 2 water shutoff valves installed under my sink for cold and hot water. Basically, shut off water supply, cut the pipes, install 2 new valves.

Provided service was prompt and efficient.

I've had some discontent initially because the price was not quoted to me until I was charged for service visit. However, I've got a good follow up call from Water Works, I've explained to them what the issue was, hopefully in the future they will be providing ballpark price estimations before charging a fee for service visit.

Because they have followed up with me and asked what could they do to improve their services I'm ready to give them a good rate now. This company takes customer satisfaction seriously.

Cheers!

Approximate cost of services:
$400.00
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Company Response

Hi Andri, First off i want to tank you for your business and using our company and sharing your review here on homestars. We stopped doing ballpark pricing a few years back, just because the majority of our clients would ask for things they did not really need. Because of our high level of expertise we can very often find less expensive and better solutions for their needs. As you can see we really strive for 100% customer satisfaction and you were very decent to work with. Good luck with you home renovation. Thank you from all of us at Water Works Plumbing & Drains Inc

Previous versions of this review:

Andrei in Mississauga
Andrei in Mississauga
7 reviews Mississauga, ON
5/10

Install cold and hot water shutoff valves

Beware of this company, they will not give price estimate over a phone, and when plumber shows up and gives you an astronomical price you will have an option to accept it or pay $70 and start looking somewhere else.

Here is my experience: I needed 2 water shutoff valves installed under my sink for cold and hot water. Basically, shut off water supply, cut the pipes, install 2 new valves. No need to even connect a new faucet.

I was not given a price estimate over a phone which should have tipped me off. The plumber shows up and quotes me $400+ for the job. When I'm about to refuse he informs me that there will be a $70 service charge if I don't accept. The job took ~20 minutes.

Very disappointing to be ripped off like this, I will certainly not going to get any services from this company ever. Very surprised to see that they have such a high rating on HomeStars.

Cheers!

P.S. I've got a call from Water Works, I've explained to them what the issue was, hopefully in the future they will be providing ballpark price estimations *before* charging a fee for service visit. Because they have followed up with me and asked what could they do to improve their services I'm ready to give them a better rating now.

Approximate cost of services:
$400.00
Andrei in Mississauga
Andrei in Mississauga
7 reviews Mississauga, ON
0/10

Install cold and hot water shutoff valves

Beware of this company, they will not give price estimate over a phone, and when plumber shows up and gives you an astronomical price you will have an option to accept it or pay $70 and start looking somewhere else.

Here is my experience: I needed 2 water shutoff valves installed under my sink for cold and hot water. Basically, shut off water supply, cut the pipes, install 2 new valves. No need to even connect a new faucet.

I was not given a price estimate over a phone which should have tipped me off. The plumber shows up and quotes me $400+ for the job. When I'm about to refuse he informs me that there will be a $70 service charge if I don't accept. The job took ~20 minutes.

Very disappointing to be ripped off like this, I will certainly not going to get any services from this company ever. Very surprised to see that they have such a high rating on HomeStars.

Cheers!

Approximate cost of services:
$400.00