My toilet was leaking so I had Waterworks come and look at it. They quickly informed me that the toilet was probably not installed properly and they would have to remove it and reinstall it. They quoted me $560+tax, which I thought was ludicrous. However, they convinced me that it was a lot of work and it was going to take them 1.5 hours, and that this was a standard price, etc, etc. They finished the job with ease within an hour. But I still had to pay almost $600. The guys were great, very polite and professional, but there is no way I would recommend this company to others for small jobs. I probably could have gotten a local handyman to do it for $200 or less. Lesson learned.
- Approximate cost of services:
- $600.00
- Company Response
Gosh, we're disappointed you feel this way. We always endeavor to give our clients a fair price for the quality work that we do. I've looked over the work that was done on your toilet. The primary difficulty was that the toilet was installed underneath a counter top with little clearance. This required quite a bit of extra effort to remove, repair, and re-install the toilet. Also, if I recall correctly, you said something about the problem being because someone else had installed this previously and done a really poor job. You would be amazed at how much of our work involves fixing something that was done incorrectly by an amateur! Nonetheless, we did fix the problem, and did so in way that will last a long time and, of course, is guaranteed by us.
Thank you for your comments
Michael Yuffa.The Water Works Plumbing Inc.