I had several plumbing issues: a couple of older toilets, some caulking that needed upgrading around two bathtubs, and (most important) water backing up into my basement.
I had a mixed experience with WaterWorks Plumbing. First the positives: I got through to someone on the phone right away, an appointment was booked for a week's time. The plumber arrived to the minute that he said he would. The plumber seemed competent and was thorough. He put a new flap in a toilet that needed one at no extra charge. The cost of the visit was $67.24, which strikes me as very reasonable for a call-out considering how much time he took assessing my plumbing issues.
The negatives relate to the cost of the work if I'd gone ahead with WaterWorks. Here are the quotes I was given:
To re-caulk a bath: $331.12
To pull and reinstall a toilet: $345.08
To replace a toilet: $847.62
To remove and reinstall a section of my planter wall to address the basement issue: $1448.20
To excavate and fix the outside plumbing that is causing the basement issue: $3848.47
My initial reaction was that the prices seemed a bit high. I went on-line and found some youtube clips on how to reinstall a toilet and how to caulk a bathtub. I did the bathtub caulking yesterday. It took me under one hour even though it was my first time. It wasn't difficult and the materials cost under $20. I think the quote was way too high. The clips on how to reinstall a toilet look equally straight forward and the materials needed are not expensive.
I built my outdoor retainer wall myself a couple of years ago, so I know that $1448 to remove and then reposition a small section of it is unreasonably high. I will not be having WaterWorks do any of these jobs.
Conclusion: friendly, competent, but way over-charging.
- Approximate cost of services:
- $67.24
- Company Response
Hi Mila350, Thank you for taking your time to review us.Like all handyman work, homeowners can always take it upon themselves to try and fix it themselves at their own risk. Getting a professional to do it gives you peace of mind that it will be done right and save you time. For these services there are costs and expenses outside of just basic materials - like transportation, insurance, salaries of our workers and other expenses that allow our company to operate at 100% to give our customers the fastest quality service. We stand by our work and have warranties and contracts to guarantee satisfaction. Thank you again for your feedback. I hope you consider us for the next job that you need to hire a professional for.