From my first call to WaterWorks they were very professional and customer oriented. An appointment was set up and the serviceman came right on time. Initially you have to pay a service call charge and then upon seeing the problem you are given a price for the work. I was very surprised by how expensive it was going to be to just replace a cartridge which I already had on hand but being I was going to have to pay for the call if I didn't get them to do the work I decided to go ahead. It took a second trip to fix the problem since Moen had send me another replacement cartridge and when it arrived I phoned WaterWorks back and they promptly came back and finished everything up. Both the servicemen who came were very professional and courteous.
- Approximate cost of services:
- $350.00
- Company Response
Hi Dave W in North York, Thank you so much for choosing Waterworks. The advantage of getting an upfront flat rate price even if Moen sent out the wrong part, you only pay for the one job. We would never charge any additional fees to come out again. We warranty all our work and should any problem arise please don't hesitate to call us. Thank you so much from us here at Waterworks.