Pleasant service rep, but spent less than half an hour to tell us nothing he could do after tearing hole in cieling and charged excessive 577 dollars. Very disappointed and feel way over charged
- Approximate cost of services:
- $577.00
- Company Response
Dear Mr. Aguanno, Thank you for your feedback. We’re sorry to hear that you were left feeling disappointed with our service. Our technician spent time thoroughly investigating the water leak from your ceiling, as we initially agreed upon. After opening up the ceiling, we discovered the source of the issue was not plumbing-related, but instead related to your AC unit.
While we understand your frustration, the charge reflects the time spent on the investigation, the complexity of the task, and the process of ruling out plumbing as the cause of the leak. We always strive to provide fair and transparent pricing, and we regret that this experience didn’t meet your expectations.
We would be happy to discuss this further to clarify any concerns you may have. Please feel free to contact us directly.