Waterworks Plumbing & Drains

I had a leak in my upstairs tiled shower into the main floor. The shower had been draining slowly for a few weeks but then leaked into the second floor. I called Waterworks plumbing to take a look at the shower and the area of the leak (which had since stopped). Michael completed a thorough assessment.

He reassurred me after checking the area of the leak with infrared camera that a dehumifier would be adequate to dry any remaining mositure. With respect to the shower itself, he advised he would need more information about the construction of the shower to gain a better understanding of potential causes of the leak, as it was fairly recently constructed (a little over 1.5 years) and even offered to speak with the contractor who constructed the shower directly. He provided information on how I could continue using the shower temporarily (until more information was known about the shower construction and a permanent fix arrived at), with a relatively simple solution, and introduced me to the product Bio-Clean, which would aid in keeping the drains clear.

Have been a long-time customer of Waterworks and I am always impressed that they look for the most straight-forward, effective solution for the client, while also being cost-effective. You won't get any hard-sell/upsell approach from them, just an honest assessment of your problem and recommendations for the best solution.

Additionally, they will follow up with you both before the appointment and advise you of the expected timing and update you if there are any delays and also follow up to determine if you were satisfied with the service call - thank you Rupinder for that!

Wouldn't hesitate to recommend them!