Beautiful New Oak Staircase and Posts!
After underpinning our basement, we needed a brand new staircase built and installed to satisfy the new building code. After meeting with Rowan we were immediately drawn to his charm, constructive ideas, and patience with our many questions.
Rowan worked with our staggered schedule (as a result of working with so many trades to finish our basement) and left us with a lovely oak staircase, painted and stained to our specifications. Premium Stairs also installed 2 oak support posts in the basement.
Anne, Rowan’s assistant, is an absolute GEM. I have never dealt with anybody more professional, pleasant, and considerate through a renovation project. Anne is one of Rowan’s secret weapons—working hard behind the scenes to ensure that the outcome of the job surpasses your expectations. She consistently responded to my many e-mails extremely promptly, and always communicated with me every step of the way in a transparent and intelligible manner. She is an anomaly in the industry in the most wonderful way possible.
Although we had a few concerns with scheduling, we are pleased with the outcome of the project.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?