Ambia Windows And Doors Inc.

I had a choice of two contractors to give me an estimate...a well known company or Ambia window. Both are highly rated in Homestars.

I selected Ambia for the following reasons: (Contract date March 21/12)
1. Michael is a very knowledgeable salesperson. He knows his product inside and out. He is very personable, he arrived on time for his appointment and there was no hard sale (only the normal subtle pressure, which is to be expected).

2. The product that he is selling is Canadian-made, seems to be statistically superior to others in the market, and the life time warranty is great.

Initial Inspection:
1. Eugene came on time to measure the windows. He was a quiet, personable man and very thorough... he assessed each window inside and out to make sure that he has the correct measurements.

2. He went through the contract to make sure that he undeerstands what is included...in our case the bullnose sill was included.

Installation:
1. It was a cool and damp day when they installed my windows.
2. Eugene came with an assistant.
3. They both worked competently and covered my Japanese garden with a plastic sheet as I requested. Cloth sheets were placed strategically inside the house.
4. One of the bathrooms has a bathtub underneath the small window. The tub was covered while the assistant was working on it.
5. There was a problem with the frames for the front windows...the normal frames were too small. Eugene had to custom make wider frames for the windows. He took his time and the frames came out just perfect.

Assessment of Work done:
1. There was a inch-long gash in the bathroom wall near the window (where the tub is) that was being worked on. It was very noticeable as the wall is yellow

Considering the work being done...taking out the old window and putting in the new one as well as the fact that he was straddling the bathtub...
I would say that an accident is to be expected. I can accept this minor problem and did not complain to them about it.

2. The major problem was the tidying up of the areas where they worked...on the roof of the garage, on the side of the house, and material that fell in the eavestrough.

3. As to the clean up ,I have to ask them to clean up again ....as there were still some remmants left.

6. As I believe that the work has to be rated on all aspects of the job, my satisfaction with the company is 4 but I will still recommend the company to relatives( with a caveat ) for a 5.

7. Total is 9.

tony , sales rep from Ambia was very informative friendly and helpful in choosing the right products for me.The installation was done on time. Eugene , the installer was very metticuleous and did the installation to my complete satisfaction. I would hire Ambia again without any hesitation.

We needed new windows as we had originals. We qot quotes from numerous suppliers. Michael from Ambia was very competitive but more importantly a pleasure to deal with. No pressure or hardcore sale tactics. So we gave them the job. We got the windows installed 3 weeks ahead of schedule. They look great and they did a great job of cleaning up after themselves. Not sure what else we could add.

I replaced all the windows in my house and added a few additional ones as part of a larger renovation. My brother had recommended I get a quote from Ambia as he had selected them for his house and was very happy.

I gathered quotes from three different companies and found the pricing to be broadly similar. However, Tony was by far the most professional and efficient of all the people I dealt with during this process (My contractor who was present at the house for the visits also gave him the thumbs up). Tony explained all the options and provided useful advice on what would work for my particular situation, covering everything from window sizes to colors to grills. Also, when comparing the different products I had the sense that the quality of the Vinylbilt windows exceeded that of the other manufacturers. So in the end, choosing Ambia was the obvious choice.

After final measurements and order confirmation, Tony kept me well informed of my order status and contacted me a week before the delivery date to inform me how to prepare for installation day. On installation day, Frank and his team arrived right on time as promised. They worked neatly, efficiently and were also extremely professional - making sure everything was installed right and to my satisfaction. Absolutely no issues, and no problem with clean up.

Of course, Tony followed up shortly after to make sure everything was ok. Everything is actually awesome and I would choose Ambia again without hesitation, although i'm pretty sure i'm not going to need new windows again for a long time! They are the model of how things should be done in the home renovation industry as a whole.

I had a wonderful experience with Ambia Windows and Doors, and I highly recommend them. Tony was kind, efficient and professional, and Eugene, the installer, was the same. The windows themselves are very high quality and considered the best in the business (I did my research). I can honestly say that of all the contractors I have dealt with in my years of home ownership, Ambia Windows and Doors were the best. I’m pretty sure my property value immediately increased to completely cover the costs of the windows and more. Neighbours were stopping by to tell me my house (which is over 100 years old) has never looked better. Truly, this was a great experience. I wish all contractors were like this.

I decided to do four second floor windows this year which were bleeding heat in the winter quite badly as they are the original windows in the house and were quite old. As such I did a bunch of research on HomeStars for applicable companies. I originally talked to some friends but their suggestions had low ranking on HomeStars and with the BBB. Furthermore after investigating the manufacturers I found the products themselves to be lacking. (I actually called one and gave him the measurements of my windows and he said it would cost $$ per square foot, I asked him for a full quote based on my measurements and he wanted me to do the math. I asked him whether it was my job or his to give a quote to which he responded he was too busy and couldn't help me!) After short listing a few companies on HomeStars - I met with Mike of Ambia. He impressed me with his honesty and knowledge - also his pricing was much better than some other providers by 20% or more. I wanted to see the actual windows themselves so he met me at VinylBilt and we went through the showroom - the windows met my specs: all the thermal bells and whistles as well as metal clamps (not plastic like other) and triple weather seal. (One word of advice: see the windows you get a quote for - some other companies quote you on cheap version then to upgrade costs quite a bit more.) Furthermore, VinylBilt has a lot of custom colours and a lifetime wararanty. Also one other thing I like about Ambia is they use installers who are WindowWise certified - so the installation is guaranteed as well. (One funny thing to note as I met another company who's manufacturer prices were higher and who had VinylBilt windows in the showroom as a competitive comparison - but they had like a 5 year old version of the windows without the recessed handles, the tripple seal and with plastic clamps - meet with several windows manufacturers if you want to learn the differences!) In any case I picked Ambia/VinylBilt for my windows. After placing the order with Mike I got contacted by the installer (Frank) who came by for a second site visit and set the date for the install. Joe, Nick and Frank came by and started work at 8AM - and were extremely clean, personable, professional and did a fantastic job of removing my old windows, installing the new, capping everything beautifully and cleaning up. I could not have asked for a better job - I would highly suggest using Ambia for any windows job you have - I have a few more windows to do in the future and will definitely use these guys! Thanks Ambia!

Met with Michael who was very helpful and patient in coming up with solutions to existing windows which were leaking and broken installed by original builder. Very happy with the professional installation of the vinylbilt windows by Eugene and his partner, who stayed much later than originally planned to make sure everything done right and carefully arranged that my old drapes and blinds would fit the new windows. Courteous, professional and cleaned up afterwards. Windows work and look fantastic, would definitely recommend to my friends and family. Even helped to repair a couple of broken doors that were installed by another company. Overall very happy with service provided.

I contacted Ambia Windows and Doors to install seven windows (brick to brick) in my home. The installation was done on May 24, 2012.
Michael, the salesperson was very knowledgeable, polite and professional in dealing with all my questions regarding the windows. The windows arrived in a timely fashion and Tony was always available
to answer any questions or concerns that arose. I chose Ambia because they are a window wise dealer and employ certified window wise installers. Eugene and Vlad installed my windows and I couldn"t
be happier. On the day of the installation, they arrived early and worked very hard ensuring the job was done perfectly. Eugene did an excellent job caulking my windows. As well, they did a superb job cleaning up the debris and covered my carpet and hardwood floors with tarps. Michael came by on the day of the installation to ensure quality service and did an excellent job of following up with a phone call the next day. I would not hesitate to recommend Ambia Windows and Doors to my family and friends because they care about customer satisfaction and deliver a superior product backed by a lifetime warranty. I received great quality and value with my window installation from Ambia Window and Doors.

We used Ambia for installing new windows in the 1st and 2nd floors. We were very satisfied with the entire process from the initial consultation meeting, installation (Eugene) to the follow-up call from Tony. We were also given lots of information to consider while we were deciding which company to choose and Eugene was very informative and did a great job in answering questions we had about the entire installation process.

Last week we replaced few windows on our house, and we are glad we decided to go with Ambia Windows and Doors Inc. The whole process was nothing less than stellar for us, beginning with their sales rep Michael , who took time to review our needs, explain the current windows technology and trends, and provide optimal windows solution for our house. We saw the value that Ambia provides - standing behind everything they say, openly discussing the pros and cons on variety of windows models, communicating with us through the whole process, and basically making us feel that we are a valued customer. The installation was smooth and perfect - Eugene and Vlad did the installation process as planned, spent time with us on explaining how the windows operate, and did a very clean job. There were no hiccups - no unplanned downtime. Ambia certainly does provide full service - their sales rep Michael was on site as well, on the installation day, making sure that we were satisifed with everything and to inspect the work being done. He also did a follow up call couple of days later, making sure that we are happy with our choice. I would highly recommend Ambia Windows and Doors Inc to anyone looking for Quality Windows being professionally installed. You will also receive a piece of mind, knowing that you have been treated fair and with respect thru the whole process