Mapleleaf Electric Inc

Lighting
Toronto ON M6L 1R7
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Write a Review

ciara in Toronto
ciara in Toronto
7 reviews TORONTO, ON
10/10

fixing wiring

These guys are amazing! Super hard workers at a totally fair price who certainly take pride in their work. They did more work than I had originally asked for, and it was already late on a Friday night. Great guys - I will happily recommend them to anyone needing electrical work. thanks Alejandro and Ado! I will be calling again soon to get my pot lights done :)
Here's a recent update sadly...
Originally I had a great experience with mapleleaf electric - so much so that I recommended them to my cousin. Well, the issue Alejandro fixed broke, and it took him over 2 weeks, numerous phone calls and text messages before he came back (he actually booked a time and then didn't show up!)...and when he did come back finally, he charged me for the part....to fix the same thing that I had originally paid him for. What a shock to me! Especially after him calling me to say I was his best customer, and he was going to put in a free dimmer switch for me....really???? Add to that, the person I recommended him to had called him to book an appointment, and he didn't show up....his reason was "I don't make notes when I'm on a job"....seriously??? Then don't make an appointment to show up somewhere....needless to say, I'm very disappointed, and wouldn't use this company again...too bad - because they seemed so great the first time.
I've another update....as soon as I made the previous post, I was called personally by both owners. Stefani and Alex were extremely concerned about the service I'd received, and they both expressed how important customer service is to them. Alex just left my place - as they were insistent that they come back and do whatever it takes to change my experience. This is truly a company that values customer service and doing the right thing. I will certainly call Alex back to do another job. I really appreciate the actions they took to win me back - from zero to hero!

Approximate cost of services:
$0.00
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Company Response

Hello Ciara,
I want to thank you for the opportunity to show you that we do care about customer service! Thank you for your review. I'm glad everything worked out well in the end, and we are looking foward working with you again!
Alex & Stefanie from Mapleleaf Electric Inc

Previous versions of this review:

ciara in Toronto
ciara in Toronto
7 reviews TORONTO, ON
0/10

fixing wiring

These guys are amazing! Super hard workers at a totally fair price who certainly take pride in their work. They did more work than I had originally asked for, and it was already late on a Friday night. Great guys - I will happily recommend them to anyone needing electrical work. thanks Alejandro and Ado! I will be calling again soon to get my pot lights done :)
Here's a recent update sadly...
Originally I had a great experience with mapleleaf electric - so much so that I recommended them to my cousin. Well, the issue Alejandro fixed broke, and it took him over 2 weeks, numerous phone calls and text messages before he came back (he actually booked a time and then didn't show up!)...and when he did come back finally, he charged me for the part....to fix the same thing that I had originally paid him for. What a shock to me! Especially after him calling me to say I was his best customer, and he was going to put in a free dimmer switch for me....really???? Add to that, the person I recommended him to had called him to book an appointment, and he didn't show up....his reason was "I don't make notes when I'm on a job"....seriously??? Then don't make an appointment to show up somewhere....needless to say, I'm very disappointed, and wouldn't use this company again...too bad - because they seemed so great the first time.

Approximate cost of services:
$0.00
ciara in Toronto
ciara in Toronto
7 reviews TORONTO, ON
10/10

fixing wiring

These guys are amazing! Super hard workers at a totally fair price who certainly take pride in their work. They did more work than I had originally asked for, and it was already late on a Friday night. Great guys - I will happily recommend them to anyone needing electrical work. thanks Alejandro and Ado! I will be calling again soon to get my pot lights done :)

Approximate cost of services:
$0.00