- Approximate cost of services:
- $145.00
- Company Response
Thank you for your kind words. We really appreciate your business!
Thank you for your kind words. We really appreciate your business!
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!
Extremely Lazy, Might be Worst Cleaners Ever
Thank you for your feedback. I am sorry to hear your experience with our business was not what you expected. Given that we have a 100% satisfaction guarantee, I would appreciate hearing from you so we can make things right. Please call our office, at your convenience, so we may set up an appointment for the cleaners to return or workout other solution. Again, very sorry to hear you are not satisfied. Let us make things right.
Thank you for your review.
I have investigated your complain and found out that indeed you were miss-informed by Monika that the cleaning should not take longer than 8 hours in total. She should not make that statement without knowing what state your house is in or seeing your place before estimating the amount of time. She should have make it clear that the time she is giving you is just an estimate and that the appointment may take shorter or longer depending on the actual size of the house and the state it is in.
We offer 100% customer satisfaction and we work really hard to make sure that our clients are happy with our work. The ladies who worked in your house have an excellent track record and are often requested by clients because of the quality of work they provide. Unfortunately they were not able to clean your house to our standards because the time booked for your appointment was too short. I am really sorry for this misunderstanding. To avoid similar confusions in the future, I will make sure that all of our customer service representatives will be informing our clients who book similar appointments such as yours that the timing of the appointment is just an estimate and may need to be extended.
Thank you for your time.
Tina Burton
Owner
Sunrise Cleaning Services
PS. Just to clarify only 5 out of 42 tasks that are typically done in a move in/out cleaning require a vacuum cleaner (tasks are listed on our website).
Thank you for your kind words, we appreciate your business!