Birnie Thos R & Sons Ltd

My toilet and bathtub were plugged due to my renovation project, so I called Birnie Thos R & Son, they showed up within 2 hours, which is very good. they managed to make the water drain through, however it is very slow. Plumber suggested to use camera to confirm the reason of slow drainage, it is very expensive but I thought they already on site should be a good idea to find out. They found out cause and agreed to leave a CD for me to review. However the next day the office informed me that machine did not work properly so did not record the video, they need to come in again to rearrange the video part. I work during the regular week, so I have to ask half day off to arrange him to come in. I guess their computer is not working properly again, so they have to call the office to arrange another computer to be dropped off. It end up an half day work. The technican has a good attitude, however not familar with new technology plus very expensive bill, for the work of making water running through and locate the problem area cost over $1000, without really fixing the real problem. I have to call another company to dig out and remove the plug debris. I do not recommend this company.