Atel Air Heating & Air Conditioning

My wife and I have been ATEL Air customers for 12+ years, staring with the installation of our closed-loop, geothermal system. We decided to replace our existing oil furnace with something 'greener' and a geothermal system seemed to be a logical choice - despite the 10 year (or so) pay back period - when compared to the installation of a new natural gas furnace and a new, whole home, air conditioner.

In any event, despite the project being quite disruptive to our front yard (3-200' deep well bores needed to be drilled) we were (and still are) extremely pleased with the results. So when it came time to replace our 20+ year old air exchanger, our logical choice was ATEL Air. And even better, their pricing was very competitive when I compared their quote to other HVAC companies. And, of course, the installation was completed in a timely and professional manner.

As for this latest project, my wife and I had noticed that the humidity in our home, especially during our typical hot, humid summers, was always on the high side (50%+). While the geothermal system was more than capable of cooling our home, the cooling was never sufficient to drop the humidity to a more comfortable level. That's why we decided to have a whole home dehumidifier from Aprilaire installed in our utility room. And who else would we get to do the work but ATEL Air.

Starting with Dwayne, the Comfort Consultant/Advisor who performed a site visit prior to installation, to the two installation team members who completed the installation, the entire process was as close to effortless as you can get - if you don't count the several emails that I sent to Dwayne and the 2 or 3 phone calls that I made until arriving at the decision to proceed with the project. And believe me, I had several questions/concerns that needed to be addressed before booking the installation - all of which were handled with professionalism and courtesy.

As for the installation, as usual, it was skillfully completed within the estimated 3 hour window and, despite the unique circumstances/tight space, 'went off without a hitch'. Of course, being a long-time ATEL Air customer, I was expecting nothing less.

So, if you're looking for an HVAC company that exhibits a high level of professionalism, with skilled installers/technicians and is a model of integrity, I highly recommend Jimmie and his entire team at ATEL Air.

Keep up the great work!

Post script: Not sure if this is helpful, but I have never rated a company on Homestars before and I RARELY give a company, service or product a perfect (5 star) rating, as there is always room for improvement. However, when it comes to ATEL Air, they have customer service down to a fine art.