About 6 or 8 months after having brand new carpet installed throughout our house, my wife decided to call Sears to have them in to clean our carpets. They had an advertised deal for 2 rooms & a hallway for $79 (or a price along those lines). We wanted our family room, stairs/hallway & master bedroom carpets cleaned.
My wife & I cleared most furniture out of the way to ensure the cleaner would have access to most/all of the carpet. While her & I were still clearing a few items in the family room, the cleaner started in the bedroom. In less than 4 minutes, he said he was done that room. When I looked, you could see the carpet had the cleaning head moved over it, but I was curious how good of a job he could have done in such a large room in such a short time.
As the cleaner came out, he made a horrible sales pitch by saying "I'm sorry, there is something I have to tell you. Your House...It smells. I'm sorry, I have to tell you, I'm sorry" He then went on to say that he has a GREAT carpet deoderizer that will take care of the problem & it is such a reasonable price. We politely declined.
The carpet cleaner then went on to clean the stairs & I eventually asked him to slow down & take his time. On to the family room, and we had one stain we wanted him to get out. He assured us before hand that it wouldn't come out, went over it once & said he was right. I asked him again to take his time, and he made a few passes over it & the stain came out fine.
To finish off the experience, the cleaner then went on to say that he has a stain guard he can apply to the carpets, and that we really should buy it to protect our carpets. We agreed & as he sprayed the carpets, he commented on how smart we were to protect our investment of our brand new carpets with this stain gaurd. After this he then went on to say that while it was good we were putting stain gaurd on, the carpets were cheap quality, made in china, and likely wouldn't last 5 years. Fortunately, he was done at this point & I was very happy to have him leave.
I was too mad to call Sears & complain about the cleaner, plus I thought they wouldn't care too much with such a small bill ($79 for a few rooms, then $30 or so for the stain gaurd). I just decided that I won't have them back again to clean our carpets...
- Approximate cost of services:
- $79.99