Captain Electric

Electricians
Pickering ON L1W 3V4
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Captain Electric
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97%

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Reviews for Captain Electric

Average customer rating:
9.7 10 (406 reviews)

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Teresa Hobbs in Whitby
Teresa Hobbs in Whitby
1 review L1N1Z7, ON
10/10

changed the recepticle in the bathroom

I had a problem with the receptacle in the bathroom.. Called Captain Electric after hours and my phone call was returned with in the 15 min, as promised. I spoke to Enrico who took the time to ease my mind for the evening. With in 12 hours Enrico and Kevin were at my house and the job was done.. Neatly and stress free. They also took the time to explain everything to me... living on my own this is very much appreciated. I want to thank you so much for everything... Enrico and Kevin.. you guys were amazing....

Approximate cost of services:
$216.96
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Company Response

Teresa, thank you for your positive review. Electrical problems should be cared for promtly. In this particular instance, the problem was not an immediate safety issue and was something that could wait until the next day. We are glad you appreciated the service, and look forward to being of service next time should the need arise.

Calvin Payne in Ajax
Calvin Payne in Ajax
1 review Ajax, ON
10/10

Electrical work for kitchen renovation

Contractor bid successful due to knowledge and experience. Scope covered installation & supply of new pot light, installation of five xenon undercabinet light fixtures with wall switch and outlet extenders for new backsplash.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Calvin for commenting on HomeStars (and for posting the pictures as well). Your Kitchen turned out very well. Great choice on the backsplash! It is enhanced very nicely by the xenon under-cabinet lighting. Thank you for choosing Captain Electric, we look forward to seeing you again sometime.

Sheldon Scott in Whitby
Sheldon Scott in Whitby
1 review WHITBY, ON
10/10

Helped me with a tripped breaker over the phone free of charge.

I called another company and was told they couldn't hep over the phone then I called Captain Electric and spoke to Brian. Brian walked me through resetting my breaker on my fuse box in the basement. His instructions were clear and with his help the problem was solved free of charge. This type of service goes above and beyond what I expected and Captain Electric has gained a lifelong customer! Thanks very much Brian!

Approximate cost of services:
$0.00
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Company Response

Sheldon, thank you for your kind review. Circuit Breakers trip for a reason, and this is something that cannot always be solved over the phone and most often it should not be diagnosed remotely as we did. However - When you described in detail the events leading up to the power outage on that particular circuit, it was clear what had happened, and I was able to talk you through simply resetting the breaker. We look forward to being of service in the future. Thank you for calling Captain Electric.

Walter Hill in Ajax
Walter Hill in Ajax
15 reviews Ajax, ON
10/10

Electrical outlets for garage and dimmer light

I required two electrical outlets installed in my garage for the door opener and replacement of a dimmer switch in my dining room. Enrico and Kevin performed absolutely amazing work. Their professional work and attitude made this company a pleasure to deal with and I would highly recommend them.

Approximate cost of services:
$700.00
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Company Response

Thank you Walter. We appreciate your kind review and hope to be of service whenever you need electrical work in the future. Thank you for choosing Captain Electric.

matthew yeung in Scarborough
matthew yeung in Scarborough
1 review Scarborough, ON
10/10

Electrical Power Panel installation

Workmanship was excellent and reliable. Technicians were very knowledgeable, friendly and professional. Provided detailed procedures how to operate the power breaker in case of power outages. Overall very satisfied with the whole services and lifetime warranty of the panel. Highly recommended to everybody. Mat and Pat

Approximate cost of services:
$3,700.00
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Company Response

Matthew and Pat, thank you for your positive review. We appreciate the confidence you placed in our company. We encourage all our electricians to spend time with our clients, share their knowledge and answer any questions. It was our pleasure to be of service, and we look forward to working with you in the future. Thank you for choosing Captain Electric.

Doug Paul in Scarborough
Doug Paul in Scarborough
1 review Scarborough, ON
10/10

Install a surge protector

Dave and Kevin represented Captain Electric very well. They were well spoken, not pushy, were very knowledgeable and answered all our questions. The work was done quickly and the cost referenced what they told me earlier. I have no complaints. If any electrical work comes up in the future, I will contact them through you. Thanks

Approximate cost of services:
$485.00
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Company Response

Thanks Doug. We appreciate your positive review. We look forward to being of service in the future. Thank you for choosing Captain Electric.

Kent F.
Kent F.
4 reviews Whitby, ON
10/10

Install chandelier over stairs surge protect house

Just moved to Whitby wanted some electrical upgrades done and second floor chandelier over stairs. Great team, prompt service, very very neat, booties over work shoes cleaned, sweeped and refuse removed.

Friendly team-we will definitely use them again!

Approximate cost of services:
$2,400.00
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Company Response

Thanks Kent. Sorry for such a long delay in responding. I am new at this sort of thing, and will be replying to reviews on Homestars much more promptly in the future. I am very pleased that you found our service to your liking, and we would be happy to be of service anytime you need us in the future. Thank you very much for choosing Captain Electric.

julie in Ajax
julie in Ajax
2 reviews Ajax, ON
8/10

Several wiring requirements.

I have used Captain Electric several times. They have replaced old aluminum outlets and switches and they have added outlets and new light fixtures.
I gave them 8 as they are expensive. The service is great though. The company staff go through every detail with you when they visit for an estimate. They do everything to standard and no corners are cut. They arrive on time and clean up after the work is complete.

Approximate cost of services:
$0.00
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Company Response

Julie, thank you for you review. I am glad that you are happy with our service. We strive to provide our clients with the best service experience possible, and we appreciate your comments. Thank you for choosing Captain Electric, and we look forward to being of service in the future. (My apology for not responding sooner, as this is a new skill that I am learning, and will be responding much sooner to all future reviews).

Marilyn in Scarborough
Marilyn in Scarborough
3 reviews SCARBOROUGH, ON
10/10

New 100 amp service, meter base, ground system, panel and circuit breakers

Our new dryer kept blowing fuses. I found Captain Electric in the yellow pages and then remembered Homestars and checked out the reviews for Captain Electric. When I called, Brian, the owner was very pleasant and helpful on the phone. He suggested that I call Samsung to make sure that the problem was with our electrical system and not the dryer itself. After calling Samsung and discussing the situation with them, I felt that the problem was with our electrical system and called Brian back. A little while later Dave, the electrician arrived. He was very professional and took the time to show me his credentials and explain the 100% satisfaction guarantees that are given by Captain Electric. After checking our fuse panel, he recommended that the fuse panel and service equipment be replaced due to aging. The day the work was to be done, Dave and Dan showed up on time and were courteous and professional in completing the work. They wore protective shoe covers and did a thorough clean up after the job was complete. Nice guys, too - they even brought me back a coffee when they went out to get some for themselves. I would definitely use Captain Electric again in the future and would recommend them to others.

Approximate cost of services:
$4,700.00
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Company Response

Marilyn, we very much appreciate your detailed review, and that you are pleased with the service we provided. Your new electrical system should provide many years of trouble free service. We look forward to being of service again. Just let us know how you like your coffee, and we will be on our way! Thank you for choosing Captain Electric.

Mrs. G in Ajax
Mrs. G in Ajax
20 reviews Toronto, ON
10/10

Removed Amateur Installed Outlet, Trace Wiring of Dedicated Circuit to Plug Fridge Into

I received an electric shock on two separate occasions from the Fridge when I touched both the Fridge and another item eg: while touching the counter beside the sink, or the stove handle. If I touched only the fridge I did not receive a shock. I called two separate appliance repair places and each told me that the Fridge itself was probably not the problem, because to receive the shock I had to be touching two things. I looked for an electrician on Homestars and found Captain Electric are a local electrical contractor so I called them and they made an appt for 2 days later. Dave and Kevin arrived 1 1/2 hours early from the time I'd been given after I received a phone call from their office telling me they were on their way. They were very professional, showed me a binder with information about each of them, their company, their qualifications, the fact they were ESA certified and that Dave was a Master Electrician. After I described the problem, they gave me a quote before starting work, after asking me what I wanted included today, and stuck to that quote.

Initially they ran a tester between the Fridge and the counter beside the sink, and again between the Fridge and the Stove. They found that there was 115Volts being sent between these items when tested. After pulling out the Fridge they did indeed find that it was not the Fridge that had a problem, but the electric outlet the Fridge was plugged into had been installed by an amateur and was unsafe. They traced the wiring from the other available outlet behind the fridge to the breaker panel, to make sure it was on a dedicated circuit, then removed and sealed off the unsafe outlet. They wore booties in my house to protect my floors and after completing the job, made some recommendations about the light fixtures in the basement.

I was thoroughly impressed with Dave and Kevin, their knowledge and the professionalism they showed, as well as Captain Electric and have nothing but good things to say about them. I will use them again and recommend them to anyone who asks if I know a good electrical contractor. I found the price a little high, but I did receive a Seniors Discount from them.

Approximate cost of services:
$525.00
What could this company do to improve their services?
nothing I can think of
Any advice to offer fellow homeowners facing a similar project?
Captain Electric, is a very competent electrical contractor, who also inform you of the latest safety and fire protection laws in the Province of Ontario. They have an A+ rating with the BBB and carry WSIB on their employees. This is important to know before you allow an electrical contractor in your house.
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Company Response

Thanks Mrs.G for taking the time to write such a detailed review. We appreciate your kind words. I am glad we were able to correct the shock hazard before any serious injury occurred. We look forward to being of service in the future if ever you need us. Thank you again for choosing Captain Electric. (sorry for the delay in responding, this is something that I will be more proficient with, moving forward)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
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