Captain Electric

Had a great technician attend to two issues at our home. Enrico was personable, informative and worked to make the job go smoothly. Very efficient and we are very pleased with the service. We will use Capt Electric again and highly recommend them for your electrical needs.

Read good reviews in HomeStars, although catchy names make me a little nervous. The initial appointment was on time and conducted in a professional manner. i went over the work to be done, which was checking and repairing some outlets, and installing a bathroom fan, and removing a kitchen fan lite fixture and replacing with a standard lite fixture. The price was about what I estimated it would be, and Dave, who was a master electrician explained a bit about the company and himself, and we then set up a time for the work. The company called a day before the scheduled work, to re-schedule it, which was a bit of a problem for me as I had scheduled it for when I was off from work and available. The reason in this case was totally understandable, as they were dealing with emergency situations due to the ice storm. A new date was set which accommodated my split work shift, and they showed up as promised. Two electricians, Dave and Dan, then completed the work, and reviewed it with me. The work was professionally done and both Dave and Dan were courteous (work is free if they swear)and finished the work quickly, with good cleanup before they left. Overall I was very impressed with the professionalism of this company and its electricians, and I would not hesitate to use them again or recommend them. I rarely give any contractor a 10 as any contracting job is inherently difficult to do perfectly, but they are a 9+ for sure and if you want quality work, by highly qualified electricians at a fair price, with a company that provides polite and knowledgeable customer service, they are the ones to call, notwithstanding the catchy name. Thanks guys!

Following the ice storm on December 21st, our main power line was torn down from our house by falling trees. Late on Dec 23rd, Toronto Hydro reported that we needed an electrician to replace our standpipe before our line could be reconnected. On Christmas Eve morning I called and left a message with Captain Electric. Diane promptly returned my call and scheduled us in later that morning. As we were out of town, Enrico called to explain the work and was able to complete the job that afternoon! Late on Dec 25th the neighbourhood power was brought back on including our home, thanks to Captain Electric's efficient work.

We were thoroughly impressed by Captain Electric's: 1) quick, clean, professional response, 2) ability to handle this emergency request while we were out of town; and 3) their fair price, as we are to understand some of our neighbours were taken advantage of because of the circumstances, paying twice the price for the same work. We will definitely use Captain Electric for any future electrical needs.

Two days before the 2013 New Year’s Eve, the fuses servicing our main floor started to smell like something was burning. We had to immediately shut off our fuse box. In this emergency situation, we were looking for help. During the holiday season, we called many companies but only Captain Electric answered our call. They reacted swiftly and professionally. In a few days, we had a new electrical panel installed. The job was completed in 6 hours, in one day. The team, comprising of Enrico, the licensed electrician and his apprentice Kevin. I want to thank them and Captain Electric for an excellent and professional job.

From Start to finish, Captain Electric did an excellent job! They were very informative, they gave me a lot of confidence in their job. Very professional. Very good customer service- they gave me a call and let me know when they will arrive, Arrived on time and cleaned up before they left.

I have had Captain Electric install multiple ceiling fans, as well as under counter lights in the kitchen and a bathroom fan. Not only was the work done very well but they stand behind their service. I would highly recommend this organization for any electrical work.

Nothing but praise for the workmanship and service from Enrico and Dan installing our electrical service panel. They showed up on time, their time estimate for the work was right on, they were friendly and professional. They wore 'slippers' over their shoes and put their own rug down to avoid any mess. Due to the length of job they had a brief lunch and when they returned, Dan even asked if I would mind if he drank the rest of his coffee downstairs! To top it off, my wife left the house with keys to both vehicles leaving me car-less to attend a medical appointment. Admittedly, I was a little upset. Enrico asked how they could help? Could they drive me somewhere? Of all the work we've had done in our home from various technicians, these guys were the best! We highly recommend them!

Early evening on a weekday night after typical business hours, my wife and I had a concern regarding a light in our back room - we had some safety concerns about it shorting out. Enrico called us back within minutes (we called another company that never called back at all) He listened to our multiple concerns and gave direction on what to do in the present moment. We communicated interest in booking a time for Captain Electric to come to the house.
As stated by Enrico – we were contacted first thing in the morning by Diane who works in the office. She was very friendly but more importantly was able to quickly liaison with Enrico with some further questions and concerns and provide solid information with safety being the main focus. Diane explained the companies up front pricing and how things could proceed.
Enrico came at the top end of the window we booked and Diane called shortly before he arrived as planned.
Enrico sat with us and went through his and the companies’ credentials – untypical but I liked it and wish more trades would take time to do this; it’s nice to know who is working on your house.
Enrico identified multiple possibilities before inspecting so we had a sense of best and worst case scenarios and how much it could cost based on the pricing chart. I loved the pricing and I had a clear sense of the high and low end of the problem we were having.
Enrico was just a straight up nice guy, but more importantly clearly a safety focused experienced electrician. His inspection of the situation was detailed and he really thought things through. After he had a strong understanding of the problem and possible causes he presented our choices. One piece of what he did was putting in a Sp fault breaker which was a new thing to me; I did not feel like it was an upsell, because he gave such good information about the problem.
This is a company that clearly cares about customer service, and is concerned that the customer is feeling safe and satisfied with the job. In the unlikely event we had a problem I have no doubt these folks would stand by their guarantee. I will call them back in the future and would recommend them to co-workers friends and family.

I had a small renovation in the back of the house, and needed 2 new breakers, 2 new electrical runs, the addition of an outlet, a switch, a fixture, and an additional exterior outlet. I contacted a few other electrical contractors for estimates first, but the job was too small for them to come out for.

When I contacted Captain Electric we booked an appointment right away, the electrician arrived on time, reviewed the project with me and provided a price on the spot (Captain Electric uses a fixed pricing system for each task, they do not charge by the hour, and the price does not change if they bring in someone to help).

I agreed to the price quoted, and since I was already home for the day, the work was started immediately. A second electrician came in for part of the day to help out, and the entire job was done the same day.

The work was very clean, they only made holes in my ceiling when there was absolutely no other way to fish the wire to the destination. They also pointed out some items that were not up to electrical code, which I had them correct while they were there, and also provided me with some recommendations/estimates for possible future upgrades.

A very good experience overall, I was very happy with their work, and would recommend them.

The home I recently purchased was improperly wired and was a fire hazard. Captain Electric's Enrico came and assessed the situation and suggested what I needed. Since I have been through one major renovation I was wary but there was no need , this company is straightforward. There were no hidden costs. I found the Electricians and apprentices to be polite and respectful of my home. They completed the work on time and on budget. I will use them again and would recommend them to family.